Student Success & Enrollment Advisor

UC Merced; California; On-site; USD 37,000 - 46,000; Full time

Job summary

University of California, Merced is seeking an Enrollment Services Advisor to deliver student-centered enrollment support across Admissions, Financial Aid, Registration and billing.

In the Students First Center, you will assist students and staff in person, by phone, and online, processing requests, resolving issues, and guiding users through campus systems with a focus on accuracy and compassionate service.

Qualifications

• Bachelor's degree in related area.
• 1 year of directly related experience, or equivalent experience / training.
• Minimum 1 year experience working with Financial Aid, Registrar, Admissions, or other related campus departments.
• Working knowledge of Salesforce.
• Knowledge of University-specific computer application programs.

Responsibilities

• Applies professional Student Services concepts in providing enrollment services to students, staff, faculty and the general public.
• Provides student services in Registration (transcripts, registrations, add/drops, enrollment verifications, etc.) and coordinates access to services.
• Handles undergraduate Admissions requirements, transfer requirements and information on academic programs; refers complex issues to Admissions staff.
• Answers Financial Aid questions and processes forms and documents for completeness.
• Cultivates a culture of care and customer-focused service within the center.
• Supports student retention by guiding students through required steps and campus services.
• Captures and reports service data and gathers feedback to improve Enrollment Management quality.
• Coordinates and assists in planning non-complex student events.

Skills

Multicultural competencies

Counseling

Customer service

Communication

Education

Bachelor's degree in related area

Tools

Salesforce

BANNER

Job description

University of California, Merced is seeking an Enrollment Services Advisor to deliver student-centered enrollment support across Admissions, Financial Aid, Registration and billing.

In the Students First Center, you will assist students and staff in person, by phone, and online, processing requests, resolving issues, and guiding users through campus systems with a focus on accuracy and compassionate service.