Enrollment Services Advisor - Student Support & Aid

University of California - Merced; Merced (CA); On-site; USD 37,000 - 46,000; Full time

Job summary

The University of California, Merced, invites applications for an Enrollment Services Advisor within the Students First Center. This role provides enrollment services to students, staff, faculty and the public, handling transcripts, registrations, financial aid inquiries, and billing questions in person, by phone, email, and web applications.

You will work closely with campus units to ensure a seamless student experience, applying Registrar policies and guiding students through program

Qualifications

• Bachelor's degree in related area from an accredited institution.
• 1 year of directly related experience, or equivalent experience / training.
• Minimum 1 year experience working with Financial Aid, Registrar, Admissions, or other related campus departments.

Responsibilities

• Applies professional Student Services concepts in providing enrollment services to students, staff, faculty and the general public. Provides customer service in person, via phone, email and other web based applications.
• Within the Students First Center, provides student services in the following areas: Registration: Processes student requests for transcripts, registrations, late add/drops, enrollment verifications, etc., and fielding general student questions. Collects enrollment related forms and reviews for completeness. Personally refers students to Office of Registrar staff as necessary for complex issues. Understands and enforces Registrar policies.
• Recruitment and Admissions: Handles student requests for undergraduate admissions requirements, transfer requirements, and general information on available academic programs. Collects forms and other documents and reviews for completeness. Personally refers students to Admissions staff as necessary for complex issues. Provides information to prospective students and the public on upcoming community presentations and information sessions. Understands and enforces Admissions policies.
• Financial Aid: Answer questions from students, parents and the community on a variety of financial aid topics including: all federal, state and institutional financial aid programs, the financial aid application process, required documents and deadlines, and the disbursement process. Collects and reviews financial aid forms and required documents for completeness. Personally refers students to Financial Aid Advisors as necessary for complex financial aid issues. Understands and enforces Financial Aid policies.
• Culture: Fosters culture of care, access, guidance and efficiency. Team members are required to utilize asset based language and provide transformational support to meet the unique needs of UC Merced campus community.
• Student Retention: works one on one with students from time of entry to completion of degree. Participates in the retention efforts of newly admitted students, coordinates access to campus services and monitors students progress through the tasks required to attend UC Merced (submitting statement of legal residence documents, financial aid verification documents, health insurance coverage requirements, admissions documents and applicable tests). Works with families to answer questions and gain access to services across campus and in the local community.
• Customer Service & data: Captures and records all services provided by the SFC and creates reports using this data. Collects and evaluates feedback regarding the services provided by the SFC, acts as a liaison to other units. Provides positive customer service to both internal and external customers at all times. Staff member must ensure the Enrollment Management quality standards are being met.
• Events: Coordinates and implements non-complex student events and assists in the planning and implementation of complex events.

Skills

Customer service

Salesforce

Multicultural competencies

Counseling

Communication

BANNER

Education

Bachelor's degree

Tools

Salesforce

BANNER

Job description

The University of California, Merced, invites applications for an Enrollment Services Advisor within the Students First Center. This role provides enrollment services to students, staff, faculty and the public, handling transcripts, registrations, financial aid inquiries, and billing questions in person, by phone, email, and web applications.

You will work closely with campus units to ensure a seamless student experience, applying Registrar policies and guiding students through program