Hybrid Student Experience Admissions Specialist

Rochester Institute of Technology; United States; Hybrid; USD 25,000 - 34,000; Full time

Job summary

Rochester Institute of Technology is seeking an Admissions Operations Specialist to support admissions and enrollment processes using Slate, Campus Solutions, OnBase, Avaya, and Five9. The role handles applicant records, responds to inquiries, and coordinates events to ensure a seamless enrollment journey for prospective students and families.

The ideal candidate combines strong administrative skills with a customer-focused approach, thrives in a fast-paced environment, and collaborates across

Qualifications

• High School diploma or GED required.
• 4 years of relevant experience preferred.
• Knowledge of admissions processes and student information systems helpful.
• Strong communication skills across channels (phone, email, in-person).

Responsibilities

• Process applications and related documents accurately.
• Provide guidance to prospective students and families via multiple channels.
• Coordinate campus visits and admissions events.
• Assist with events like open houses, information sessions, and orientation.
• Identify and troubleshoot errors in the application process and improve operations.
• Maintain accurate applicant records and logs in the admissions database.
• Collaborate with financial aid, advising, and student services for a seamless experience.

Skills

Administrative processes

Admissions processes

Student information systems

Customer service

Problem solving

Cross-functional collaboration

Education

High School diploma or GED

Tools

Slate

Campus Solutions

OnBase

Avaya

Five9

Job description

Rochester Institute of Technology is seeking an Admissions Operations Specialist to support admissions and enrollment processes using Slate, Campus Solutions, OnBase, Avaya, and Five9. The role handles applicant records, responds to inquiries, and coordinates events to ensure a seamless enrollment journey for prospective students and families.

The ideal candidate combines strong administrative skills with a customer-focused approach, thrives in a fast-paced environment, and collaborates across