Admissions Operations Specialist

Rochester Institute of Technology; United States; Hybrid; USD 25,000 - 34,000; Full time

Job summary

Rochester Institute of Technology is seeking an Admissions Operations Specialist to support admissions and enrollment processes using Slate, Campus Solutions, OnBase, Avaya, and Five9. The role handles applicant records, responds to inquiries, and coordinates events to ensure a seamless enrollment journey for prospective students and families.

The ideal candidate combines strong administrative skills with a customer-focused approach, thrives in a fast-paced environment, and collaborates across

Qualifications

• High School diploma or GED required.
• 4 years of relevant experience preferred.
• Knowledge of admissions processes and student information systems helpful.
• Strong communication skills across channels (phone, email, in-person).

Responsibilities

• Process applications and related documents accurately.
• Provide guidance to prospective students and families via multiple channels.
• Coordinate campus visits and admissions events.
• Assist with events like open houses, information sessions, and orientation.
• Identify and troubleshoot errors in the application process and improve operations.
• Maintain accurate applicant records and logs in the admissions database.
• Collaborate with financial aid, advising, and student services for a seamless experience.

Skills

Administrative processes

Admissions processes

Student information systems

Customer service

Problem solving

Cross-functional collaboration

Education

High School diploma or GED

Tools

Slate

Campus Solutions

OnBase

Avaya

Five9

Job description

Position Highlights

This role provides an opportunity to make a direct impact on the student experience while working with industry-leading enrollment technologies and collaborating with dedicated professionals committed to student success. As an Admissions Operations Specialist, you will work extensively with multiple student information and customer relationship management systems, including Slate, Campus Solutions, OnBase, Avaya, and Five9, to support admissions and enrollment operations. The position plays a vital role in managing applicant records, responding to prospective student and family inquiries, processing admissions-related transactions, and ensuring a seamless experience throughout the enrollment journey. This position is ideal for individuals who enjoy working in a fast-paced, customer-focused environment and have a passion for helping students successfully navigate the admissions process.

Essential Duties & Responsibilities

• Processes applications and related documents for various student types, ensuring accuracy and completeness
• Provides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactions
• Manages the logistics of campus visits, ensuring a welcoming and informative experience for visitors
• Assists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs
• Identifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operations
• Maintains accurate and up-to-date records of applicant information and communication logs in the admissions database
• Works closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management
• Knowledge of admissions processes, including understanding the procedures and requirements for processing applications
• Knowledge of student information systems
• Skill in identifying issues in the application process and implementing solutions to ensure smooth operations
• Skill in providing support and creating positive experiences for prospective students and their families
• Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process
• Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process

Minimum Education & Experience

• High School diploma or GED
• 4 year of relevant experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

FLSA Category

Non-Exempt

Work Location

Hybrid

Compensation

$17.90-$25.00 per hr

Application Materials

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above.

Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

The hiring process for this position may require a criminal background check and/or motor vehicle records check.

Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585‑475‑2424 or email your request to [e-mail].

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co-op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300-acre suburban campus features cutting-edge facilities that reflect RIT's strengths in applied research, design, and workforce development.