Admissions Visit Assistant

Rochester Institute of Technology; United States; On-site; USD 35,000 - 53,000; Full time

Job summary

Rochester Institute of Technology on campus in Rochester, NY seeks a Front Desk Specialist for the Bausch & Lomb Center to greet visitors and coordinate campus visit experiences.

You'll support the enrollment team, manage front desk operations, handle calls and emails, schedule visits, and train student staff, contributing to a positive admissions experience for prospective students and families.

Qualifications

• Entry-level front-desk role supporting campus visits and admissions communications.
• Greet visitors, manage inquiries, and coordinate campus visit events.
• Assist with open houses, information sessions, and orientation logistics.

Responsibilities

• Visitor Experience & Front Desk Operations — greet visitors and deliver a welcoming lobby experience.
• Communication Management — respond to visit-related calls and emails for timely support.
• Visit Scheduling & Coordination — schedule campus visits and arrange meetings with departments.
• CRM & Data Management — load visit events, process registrations, and run queries.
• Student Staff Oversight — train and supervise front desk student workers.
• Materials & Hospitality Management — manage visit materials and hospitality supplies.

Skills

Visitor experience

Front desk operations

Communication management

Visit scheduling

CRM & data management

Student staff oversight

Education

High School diploma or GED

Tools

CRM software

Student Information System (SIS)

Job description

Position Highlights

Join a dynamic enrollment team dedicated to helping achieve RIT's enrollment goals. In this role, you will support the enrollment team and in particular the events and visit team by greeting and checking-in our visitors. In addition, to serving as the front-desk specialist for our Bausch & Lomb Center they will coordinate tasks essential to delivering a high-quality campus visit experience. This position offers the opportunity to make a direct impact on the institution’s student recruitment efforts through positive customer service and support of our visitors.

Key Responsibilities

• Visitor Experience & Front Desk Operations — Serve as the primary front desk greeter, delivering a welcoming, organized, and service-oriented lobby experience for all prospective students and families.
• Communication Management — Manage and respond to visit-related phone calls and emails to ensure timely, accurate support for visitors and campus partners.
• Visit Scheduling & Coordination — Schedule daily campus visits and coordinate additional meetings with academic departments and other campus partners as needed.
• CRM & Data Management — Utilize the department’s CRM to load visit events, process registrations, and run/resolve visit-related queries to maintain accurate and efficient visit operations.
• Student Staff Oversight — Train, supervise, and support front desk student workers to ensure consistent, high-quality service and smooth daily operations.
• Materials & Hospitality Management — Manage inventory and assembly of visit materials and oversee hospitality supplies to maintain a professional and welcoming environment.

Essential Duties & Responsibilities

Processes applications and related documents for various student types, ensuring accuracy and completeness Provides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactions Manages the logistics of campus visits, ensuring a welcoming and informative experience for visitors Assists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs Identifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operations Maintains accurate and up-to-date records of applicant information and communication logs in the admissions database Works closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience Other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management
• Knowledge of admissions processes, including understanding the procedures and requirements for processing applications
• Knowledge of student information systems
• Skill in identifying issues in the application process and implementing solutions to ensure smooth operations
• Skill in providing support and creating positive experiences for prospective students and their families
• Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process
• Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process

Minimum Education & Experience

High School diploma or GED 1 year of relevant experience Equivalent combination of experience and education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 1 - An entry-level role building knowledge and skills. Performs routine, well-defined, easy-to-understand tasks that can typically be learned in a short period of time. Work is performed under close supervision using clearly prescribed methods and detailed instructions.

FLSA Category

Non-Exempt

Work Location

On Campus

Compensation

$16.90 - $25.40 Hourly

Eligibility

Candidates must be eligible to work in the United States.

Equal Opportunity / Diversity

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity or expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Organizational Information

Founded in 1829, Rochester Institute of Technology has a long-standing history of innovation that blends the arts, technology, and experiential learning. In addition to its main campus in Rochester, New York, RIT maintains a strong international presence with over 100 active global partnerships and international campuses in Croatia, Dubai, and Kosovo. As of Fall 2024, total student enrollment across all campuses exceeded 21,000. Nationally recognized for its co-op and internship programs, RIT is supported by more than 4,000 dedicated faculty and staff members committed to student success. Its 1,300-acre suburban campus features cutting-edge facilities that reflect RIT’s strengths in applied research, design, and workforce development.