Academic Programs & Student Services Coordinator

Rochester Institute of Technology; City of Rochester (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Rochester Institute of Technology in Rochester, NY is seeking an on-campus operations/administrative role to manage instructional support, student services, course scheduling, and grant proposal assistance. The role collaborates with internal and external stakeholders on confidential matters while safeguarding sensitive information and ensuring alignment with university policies.

The position requires an Associate's degree and 3 years of relevant experience, with strong scheduling and

Qualifications

• Associate's degree in related field and 3 years of relevant experience.
• Equivalent combination of experience and education may be considered.
• Experience with university operations is preferred.

Responsibilities

• Addresses routine and complex issues ensuring timely resolution and policy compliance.
• Interprets practices and policies, advising stakeholders on departmental procedures.
• Assist in preparation and dissemination of information on degree programs, course requirements, and marketing collateral.
• Manage instructional support tasks: syllabi coordination, course evaluations, and exams; respond to student inquiries.
• Provide student services support: processing tuition waivers, course permits, graduation checks, and progress tracking.
• Support scheduling of courses and academic coordination to ensure smooth offerings.

Skills

Office management

Administrative procedures

Academic program structures

Scheduling

Communication

Problem-solving

Multitasking

Record keeping

Customer service

Education

Associate's degree in related field

3 years of relevant experience

Equivalent combination of experience and education

Tools

Office software

Databases

Scheduling tools

Job description

Rochester Institute of Technology in Rochester, NY is seeking an on-campus operations/administrative role to manage instructional support, student services, course scheduling, and grant proposal assistance. The role collaborates with internal and external stakeholders on confidential matters while safeguarding sensitive information and ensuring alignment with university policies.

The position requires an Associate's degree and 3 years of relevant experience, with strong scheduling and