Hybrid SRE Manager - Reliability & Automation Leader

M&T Bank; Buffalo (NY); Hybrid; USD 140,000 - 233,000; Full time

Job summary

M&T Bank seeks an experienced Site Reliability Engineering (SRE) Manager to lead teams responsible for reliability, availability, performance, and operational excellence of critical applications and platforms. The role combines engineering leadership with production operations, observability, automation, incident management, and cloud technologies.

You will partner across Engineering, Architecture, Infrastructure, Security, and Product, drive SRE strategies with SLIs/SLOs, oversee incident

Qualifications

• 10+ years of technology experience in app support, infrastructure, cloud, software engineering, or reliability engineering.
• 5+ years of leadership experience managing engineering, operations, or SRE teams.
• Experience managing production systems supporting critical business functions.
• Strong knowledge of SRE principles, including SLOs, observability, automation, incident management, and operational excellence.
• Experience leading major incident response, root cause analysis, and service restoration efforts.
• Experience with cloud platforms, distributed systems, APIs, and modern application architectures.
• Strong communication, analytical, decision-making, and stakeholder management skills.

Responsibilities

• Define and execute SRE strategies that improve system reliability, availability, scalability, and performance.
• Establish SLIs, SLOs, and operational health metrics.
• Lead production readiness reviews, disaster recovery testing, resilience assessments, and operational risk mitigation activities.
• Drive continuous improvement of application stability, service availability, and customer experience.
• Lead major incident response and escalation management for critical production issues.
• Oversee root cause analysis (RCA) processes and ensure corrective actions are implemented and tracked to completion.
• Drive reduction of recurring incidents through engineering improvements, automation, and proactive monitoring.
• Provide executive-level communication during significant incidents and service disruptions.
• Establish monitoring, alerting, logging, tracing, and observability standards across supported platforms.
• Lead implementation of dashboards and operational metrics that provide visibility into service health and customer impact.
• Drive automation initiatives that reduce manual operational effort, improve recovery times, and increase engineering efficiency.
• Promote Infrastructure as Code (IaC), CI/CD integration, automated remediation, and self-service operational capabilities.
• Partner with Engineering and Infrastructure teams to support cloud-native and hybrid application environments.
• Ensure applications are designed and operated using resilient, scalable, and supportable architectures.
• Support modernization initiatives involving Azure cloud services, containers, APIs, microservices, and platform engineering practices.
• Evaluate vendor platforms and third-party services to ensure reliability and operational readiness.
• Drive adoption of AI and Generative AI capabilities to improve incident response, troubleshooting, observability, and operational efficiency.
• Identify opportunities for intelligent automation, anomaly detection, automated diagnostics, and AI-assisted knowledge management.
• Promote responsible AI adoption aligned with enterprise security, governance, and risk standards.
• Recruit, develop, coach, and retain high-performing SRE and Production Engineers, Observability Engineers, and related roles.
• Establish career paths, skill development plans, and succession strategies.
• Foster a culture of ownership, accountability, innovation, collaboration, and continuous learning.
• Manage staffing, performance management, compensation recommendations, and organizational development activities.
• Ensure adherence to enterprise risk, cybersecurity, regulatory, and operational control standards.
• Identify and escalation operational risks impacting critical services or customer experiences.
• Support audits, regulatory reviews, disaster recovery exercises, and operational governance programs.

Skills

SRE principles

Observability

Automation

Incident management

Leadership

Education

Bachelor's degree in Computer Science, Engineering, IT, or related field

Tools

Dynatrace

Splunk

Datadog

Grafana

Azure Monitor

OpenTelemetry

PowerShell

Python

Bash

CI/CD

Infrastructure as Code

Job description

M&T Bank seeks an experienced Site Reliability Engineering (SRE) Manager to lead teams responsible for reliability, availability, performance, and operational excellence of critical applications and platforms. The role combines engineering leadership with production operations, observability, automation, incident management, and cloud technologies.

You will partner across Engineering, Architecture, Infrastructure, Security, and Product, drive SRE strategies with SLIs/SLOs, oversee incident