Customer Support Agent

Spiideo; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Weekly Wellness Hours

Annual wellness allowance

Yearly global company offsite

Job summary

A leading provider of cloud-based video analysis solutions, Spiideo is looking for a Customer Support Agent based in Philadelphia. This full-time role involves addressing customer queries, creating support materials, and providing feedback to the product team. Applicants should have a passion for sports, technical support experience, and be available for evening and weekend shifts. Competitive salary and a hybrid work environment are offered, with extensive benefits that include unlimited PTO and wellness allowances.

Qualifications

• Available evenings and weekends.
• Background in sports and/or technical support.
• Fluent in English, both spoken and written.

Responsibilities

• Answer incoming requests from customers and triage them according to our SLAs.
• Create tutorials, articles, and user manuals for our help center.
• Investigate and replicate bugs or test new features.

Skills

Problem-solving

Communication

Job description

Join to apply for the Customer Support Agent role at Spiideo

3 days ago Be among the first 25 applicants

Join to apply for the Customer Support Agent role at Spiideo

Get AI-powered advice on this job and more exclusive features.

We are looking for a Support Agent based in North America to join our team!

Spiideo is the leading provider of automatic cloud-based solutions for video analysis and streaming of sports. With an entirely new way of recording, sharing, and analyzing sports performance and producing sports for streaming, Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance, simplicity, and accessibility.

Today, Spiideo is used by hundreds of organizations globally, including some of the world’s largest and most well-known such as English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Women’s Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer, basketball, ice hockey, field hockey, futsal, lacrosse, etc.

ABOUT THE ROLE

Responsibilities & opportunities:

• Answering incoming requests from Spiideo customers and triaging according to our Service Level Agreements
• Escalating incidents to our Operations team
• Create tutorials, articles and user manuals for our help center
• Be the first point of contact and advocate of our customers across all products
• Investigate and replicate bugs or test new features
• Collect feedback and channel back to our product team for improvements
• Share our passion for professional sport and delivering the best service possible

Requirements:

• Available evenings and on weekends
• Background in sports and/or technical support
• Fluent in English both spoken and written

Preferred Qualifications:

• Love helping clients and solving problems
• Bilingual is a plus
• Excited to be working in a fast-paced environment, including the option to work on weekends and shifts
• The ability to work independently and stay on top of things
• Love technology and sports!

What we can offer:

• Working for a global company, you will be a part of an international team from many nationalities and backgrounds. We welcome applicants from all backgrounds to contribute with their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
• A fun, skilled & highly motivated team with experience from world-leading companies
• A work environment where you use the latest, modern technologies & tools
• Working with the biggest teams in sports from all over the world
• A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills & career
• Opportunities to shape your own career development
• Salary range $40,000- $50,000 with opportunity for overtime hours
• Hours will include evening and weekends regularly

We offer a well developed benefits package, including:

• Unlimited PTO
• 401(k) plan
• Paid parental leave
• Weekly "Wellness Hours": spend up to 2 working hours/week on physical activity
• Annual wellness allowance for fitness and health-related expenses
• Yearly global company offsite, typically located in Sweden or similar location, where you will get to meet and socialize with your colleagues from the rest of the world
• A great, centrally located office

Location: This is a hybrid role, with an expectation of at least three days per week in the Philadelphia office - though we offer flexibility when needed.

Our newly opened U.S. office is located in Mindspace Wanamaker - a beautifully restored, centrally located co-working space in a historic building overlooking City Hall. Spiideo has its own private corner suite, offering a bright, spacious, and inspiring environment to collaborate and connect.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at Spiideo by 2x

Sign in to set job alerts for “Customer Support Representative” roles.

Attractions Crew Member (SHOW), Netflix House - Philadelphia

Customer Service Representative - State Farm Agent Team Member

Philadelphia, PA $45,000.00-$55,000.00 6 months ago

Crew Member (House), Netflix House - Philadelphia

Attractions Crew Member (FLOW), Netflix House - Philadelphia

Customer Service Representative - State Farm Agent Team Member

Ardmore, PA $40,000.00-$50,000.00 7 months ago

Customer Service Representative - State Farm Agent Team Member

Blackwood, NJ $36,000.00-$50,000.00 6 months ago

Contact Center Representative - 1st Shift Full-Time

Client Service Representative: Day, Mid, and Overnight Shifts

Mount Laurel, NJ $18.00-$30.00 9 months ago

Philadelphia, PA $25.00-$30.00 3 weeks ago

Philadelphia, PA $60,000.00-$95,000.00 2 months ago

Customer Service Representative - Philadelphia, PA

Philadelphia, PA $55,000.00-$65,000.00 2 weeks ago

Customer Experience Coordinator - Philadelphia, PA

Philadelphia, PA $19.40-$19.40 7 months ago

Customer Relations Representative - State Farm Agent Team Member

Hatboro, PA $70,000.00-$90,000.00 2 years ago

Full-Time Call Center Representative - Member Advisor II - Northeast Philadelphia

Philadelphia, PA $20.50-$22.50 8 months ago

Philadelphia, PA $16.00-$16.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.