Hybrid Sportsbook & Casino Support Agent

Rush Street Interactive; Collingswood (NJ); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Discretionary annual bonus

401(k) match

Comprehensive medical coverage

Paid Time Off

Employee Assistance Program

Job summary

Rush Street Interactive in Collingswood, NJ, is hiring a Sportsbook and Online Casino Customer Support Agent for a hybrid schedule. The role starts with a 4‑week on-site training, 9:00 AM–5:00 PM, then transitions to assigned shifts with rotating coverage from 8:00 AM to 2:00 AM.

You’ll support players via chat, email, and phone. Requirements include 1+ year of customer service, strong written communication, and the ability to multitask across multiple systems.

Qualifications

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong communication skills, especially written—tone, grammar, and clarity matter.
• Strong typing proficiency and ability to multitask across multiple applications and systems.

Responsibilities

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts and navigate responsible gaming tools.
• Explain promos, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.
• Collaborate with Payments, Risk, Promotions, and Tech teams to resolve issues.
• Contribute to a positive, collaborative team culture.

Skills

Customer service experience

Strong communication

Typing proficiency

Multitasking

Flexible schedule

Sports betting interest

License eligibility

Tools

Live Chat platforms

Email/Phone support

Job description

Rush Street Interactive in Collingswood, NJ, is hiring a Sportsbook and Online Casino Customer Support Agent for a hybrid schedule. The role starts with a 4‑week on-site training, 9:00 AM–5:00 PM, then transitions to assigned shifts with rotating coverage from 8:00 AM to 2:00 AM.

You’ll support players via chat, email, and phone. Requirements include 1+ year of customer service, strong written communication, and the ability to multitask across multiple systems.