Pharmacy Technician, Specialty Pharmacy | Call Center | Hybrid

ChristianaCare; Newark (DE); On-site; USD 28,000 - 41,000; Full time

Job summary

ChristianaCare Pharmacy is seeking a Pharmacy Technician, Specialty Pharmacy, to provide high-touch, patient-centric care within our Specialty Pharmacy Program. After an initial training period, position may allow remote work up to two days per week.

You will triage patient needs, coordinate benefit investigations and PA/UM processes, and collaborate with pharmacists to ensure timely initiation of therapy and program success.

Qualifications

• High school diploma or equivalent required.
• PTCB certification required.
• At least 3 years of outpatient or specialty pharmacy experience required.
• Associates or bachelor's degree preferred.
• Applicants enrolled or graduate of a 4-year bachelor program in health sciences encouraged; certification within 1 year.

Responsibilities

• Serves as the patient and caregiver’s primary point of contact for the ChristianaCare Specialty Pharmacy Program.
• Triages and coordinates the patient’s and caregiver’s needs to escalate issues to appropriate clinical or non-clinical resources.
• Develops relationships with patients and caregivers to provide an engaging experience in the Specialty Pharmacy Program.
• Liaises with office practice clinical and operations staff for the program.
• Conducts initial and follow-up benefit investigations to assist timely therapy initiation.
• Coordinates enrollment in patient assistance programs to improve affordability.
• Facilitates processing of third-party payer prior authorization and utilization management for specialty meds.
• Coordinates with clinical pharmacist and operations teams to achieve program goals.
• Enters patient information and prescription orders in the outpatient dispensing system.
• Completes tasks in the dispensing workflow under pharmacist supervision.
• Coordinates refills as time allows.
• Flexible in work assignments and able to fill in operational positions as needed.
• Escalates clinical concerns to the pharmacist on duty.
• Participates in continuous improvement of the program.

Skills

Customer service

Time management

Prioritization

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred

PTCB certification

4-year health sciences bachelor program encouraged (certification within 1 year)

Job description

Job Details
Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

After initial training period, position may work from home up to two days per week.

As a Pharmacy Technician, Specialty Pharmacy, you will provide high-touch, patient-centric care to drive an exceptional experience for patients enrolled in the ChristianaCare Specialty Pharmacy Program.

PRINCIPLE DUTIES AND RESPONSIBILITIES :

• Serves as the patient and their caregiver’s primary point of contact for the ChristianaCare Specialty Pharmacy Program.
• Triages and coordinates the patient’s and their caregiver’s needs to escalate issues to the appropriate clinical or non-clinical resources both internally and externally of the organization.
• Develops relationships with patients and their caregivers to provide an exceptional and engaging experience while enrolled in the ChristianaCare Specialty Pharmacy Program.
• Serves as the program’s liaison to office practice clinical and operations staff.
• Conducts initial and follow-up benefit investigation (BI) to assist providers and patients in the timely initiation or continuity of specialty medication therapy.
• Coordinates the patient’s enrollment in patient assistance programs to improve affordability of specialty medication therapy.
• Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy disruption.
• Coordinates with the program’s clinical pharmacist team and pharmacy operations team to achieve the program’s goals and objectives. These activities include but are not limited to specialty medication prescription refill coordination, implementation or execution of non-clinical care plan activities, documents program activities, coordination with external specialty pharmacies, reporting of performance metrics, etc.
• Enter patient information and prescription orders in the outpatient pharmacy dispensing system, paying particular attention to drug, dose, route, frequency, refills, date, quantity, third party payer, and other required information.
• Completes tasks in the prescription dispensing workflow under the direct supervision of a pharmacist.
• Coordinates refills of patient prescriptions, as time allows.
• Must be flexible in work assignments and be able to fill in operational positions, as needed.
• Understand limitations of scope of practice and demonstrates ability to escalate clinical concerns to the pharmacist on duty.
• Participates in the continuous improvement of program.
• Performs other related duties as required

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required
• Associates or bachelor’s degree preferred
• Pharmacy Technician Certification Board (PTCB) certification required
• At least 3 years of outpatient pharmacy or specialty pharmacy experience required
• Applicants enrolled or graduate of a 4-year bachelor program in the following health science majors are encourage to apply and will be required PTCB certification in 1 year of employment: Applied Molecular Biology and Biotechnology Biology, Chemistry, Exercise Science, Health Behavior Science, Human Physiology, Medical Diagnostics, Medical Diagnostics Pre-PA, Medical Laboratory Science, Nutrition, Nutrition and Dietetics, Nutrition and Medical Sciences, Nursing, Occupational Therapy, Physical Therapy, Physician Assistant or Sports Health.
• Expectational customer service skills required
• Expectational time management and prioritization skills

Why ChristianaCare?

At ChristianaCare, we are committed to delivering high-quality, innovative care that improves the health of our communities. Join a collaborative team focused on advancing specialty pharmacy services and improving patient access to life-changing therapies.

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.

If you are inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Hourly Pay Range: $19.84 - $29.76

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date: Oct 30, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/