Specialty Pharmacy Technician — Remote Options

ChristianaCare; Newark (DE); Hybrid; USD 28,000 - 41,000; Full time

Job summary

ChristianaCare Pharmacy is seeking a Pharmacy Technician, Specialty Pharmacy, to provide high-touch, patient-centric care within our Specialty Pharmacy Program. After an initial training period, position may allow remote work up to two days per week.

You will triage patient needs, coordinate benefit investigations and PA/UM processes, and collaborate with pharmacists to ensure timely initiation of therapy and program success.

Qualifications

• High school diploma or equivalent required.
• PTCB certification required.
• At least 3 years of outpatient or specialty pharmacy experience required.
• Associates or bachelor's degree preferred.
• Applicants enrolled or graduate of a 4-year bachelor program in health sciences encouraged; certification within 1 year.

Responsibilities

• Serves as the patient and caregiver’s primary point of contact for the ChristianaCare Specialty Pharmacy Program.
• Triages and coordinates the patient’s and caregiver’s needs to escalate issues to appropriate clinical or non-clinical resources.
• Develops relationships with patients and caregivers to provide an engaging experience in the Specialty Pharmacy Program.
• Liaises with office practice clinical and operations staff for the program.
• Conducts initial and follow-up benefit investigations to assist timely therapy initiation.
• Coordinates enrollment in patient assistance programs to improve affordability.
• Facilitates processing of third-party payer prior authorization and utilization management for specialty meds.
• Coordinates with clinical pharmacist and operations teams to achieve program goals.
• Enters patient information and prescription orders in the outpatient dispensing system.
• Completes tasks in the dispensing workflow under pharmacist supervision.
• Coordinates refills as time allows.
• Flexible in work assignments and able to fill in operational positions as needed.
• Escalates clinical concerns to the pharmacist on duty.
• Participates in continuous improvement of the program.

Skills

Customer service

Time management

Prioritization

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred

PTCB certification

4-year health sciences bachelor program encouraged (certification within 1 year)

Job description

ChristianaCare Pharmacy is seeking a Pharmacy Technician, Specialty Pharmacy, to provide high-touch, patient-centric care within our Specialty Pharmacy Program. After an initial training period, position may allow remote work up to two days per week.

You will triage patient needs, coordinate benefit investigations and PA/UM processes, and collaborate with pharmacists to ensure timely initiation of therapy and program success.