Pharmacy Data Entry & Call Center Technician

Beth Israel Lahey Health; Westwood (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Beth Israel Lahey Health is hiring a Data Entry Pharmacy Technician for its Westwood, MA, outpatient network. The role focuses on accurate order entry, data integrity, and responsive customer service in a fast-paced environment.

The technician will support PBM billing, enrollment processes, and communications with providers, patients, and staff, while adhering to privacy and compliance standards. Vermont or regional travel may be minimal.

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Technician registration required.
• 1–3 years related experience in pharmacy or data entry.
• Familiarity with PBM billing processes and call center tasks.

Responsibilities

• Enters new and refill orders accurately and promptly.
• Resolves PBM-related billing problems.
• Handle phone inquiries and initial prescription intake.
• Maintain and update patient profiles and prescriptions.
• Triages calls and escalates to pharmacists as needed.
• Assist enrollment for copay assistance programs.

Skills

Data entry

Call center

PBM billing

Pharmacy data entry

Customer service

English communications

Education

High School diploma or GED

Mass Registered Pharmacy Tech

Tools

PBM billing software

Web-based applications

Job description

Beth Israel Lahey Health is hiring a Data Entry Pharmacy Technician for its Westwood, MA, outpatient network. The role focuses on accurate order entry, data integrity, and responsive customer service in a fast-paced environment.

The technician will support PBM billing, enrollment processes, and communications with providers, patients, and staff, while adhering to privacy and compliance standards. Vermont or regional travel may be minimal.