Hybrid Software Technical Admin I | IT Ops & Support

PBS NewsHour; Arlington (VA); Ibrido; USD 80.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan (PBS 403(b)

Paid time off 17 days/yr

Descrizione del lavoro

PBS NewsHour is seeking a Technical Administration I, Software in Arlington, VA. This role provides desktop and software support in a mixed Windows and macOS environment, administers accounts, and helps ensure system reliability through the PBS Technology Solution Center.

The ideal candidate has a bachelor’s degree in CS/IT (or equivalent), 4+ years in technology, and familiarity with AD, Office 365, and security practices. Hybrid, full-time position with comprehensive benefits.

Competenze

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent experience.
• 4+ years of related technology work experience.
• Experience supporting Windows and Mac OS X in an enterprise environment.

Mansioni

• Provide courteous, prompt user support and incident resolution.
• Administer and audit account creation for systems of responsibility.
• Maintain, monitor, and support assigned systems of responsibility.
• Provide technical support for servers, computers, laptops, and mobile devices.
• Troubleshoot problems by analyzing root causes and evaluating solutions.
• Assist with planning and coordination of critical initiatives.

Conoscenze

Customer service

Communication

Problem-solving

Team collaboration

Attention to detail

Formazione

Bachelor's degree in Computer Science or IT

Equivalent work experience

Industry certifications (MCITP, ACMT, CCNA, CCT)

Strumenti

Active Directory

Group Policies

Office 365

PowerShell

Intune

Jamf

OneDrive

Box.com

PDQ Deploy

Descrizione del lavoro

PBS NewsHour is seeking a Technical Administration I, Software in Arlington, VA. This role provides desktop and software support in a mixed Windows and macOS environment, administers accounts, and helps ensure system reliability through the PBS Technology Solution Center.

The ideal candidate has a bachelor’s degree in CS/IT (or equivalent), 4+ years in technology, and familiarity with AD, Office 365, and security practices. Hybrid, full-time position with comprehensive benefits.