Software Technical Administrator I - IT Ops & Support

PBS; Arlington (VA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonuses

Insurance options

PTO 17 days

Job summary

PBS in Arlington, VA is seeking a Technical Administration I, Software within the PBS Technology group. The role supports the Solution Center under Infrastructure & Operations, ensuring a reliable desktop platform across Windows and Mac environments.

Responsibilities include user support, service desk operations, and security reporting, with opportunities to coach juniors and contribute to strategic IT initiatives. The role is full-time and exempt.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• 4+ years of related technology work experience.
• Experience supporting Windows and macOS in an enterprise environment.
• Certs such as MCITP, ACMT, CCNA, CCT are desirable.

Responsibilities

• Provide user support with courteous, empathetic communication and appropriate urgency.
• Administer and audit account creation for systems of responsibility.
• Maintain, monitor, and support designated IT systems and applications.
• Coach junior staff and participate in escalation handling and security reporting.

Skills

Customer service

Problem solving

Communication

Detail oriented

Independent work

Education

Bachelor's degree in CS/IT or related field

Tools

OneDrive

Box.com

PDQ Deploy

PDQ Inventory

Intune

Jamf

Job description

PBS in Arlington, VA is seeking a Technical Administration I, Software within the PBS Technology group. The role supports the Solution Center under Infrastructure & Operations, ensuring a reliable desktop platform across Windows and Mac environments.

Responsibilities include user support, service desk operations, and security reporting, with opportunities to coach juniors and contribute to strategic IT initiatives. The role is full-time and exempt.