Hybrid SMB Account Specialist – Growth & Solutions

Verizon Communications; Irving (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Verizon is hiring a Business Account Specialist - SMB in Irving, TX. This hybrid role blends home and on-site work, with a minimum of three days per week in the office.

You will engage small business customers, explain plans, and guide onboarding while leveraging Verizon’s product catalog to add value and prevent bill shock. Your duties include outbound prospecting, building trust in the first minutes of conversations, and collaborating across teams to meet customer needs.

Qualifications

• Bachelor’s degree or four years of work or military experience.
• One or more years of relevant work experience.

Responsibilities

• Make proactive outbound calls to Verizon's small business customers.
• Ensure accounts are in good standing and provide current offers, plans, and services.
• Deliver a world-class customer experience and effectively guide customers through onboarding and billing.

Skills

Prospecting & Opportunity Generation

Verbal Communication

Customer Service

Product Knowledge

Team Collaboration

Education

Bachelor’s degree or four years of work or military experience

Job description

Verizon is hiring a Business Account Specialist - SMB in Irving, TX. This hybrid role blends home and on-site work, with a minimum of three days per week in the office.

You will engage small business customers, explain plans, and guide onboarding while leveraging Verizon’s product catalog to add value and prevent bill shock. Your duties include outbound prospecting, building trust in the first minutes of conversations, and collaborating across teams to meet customer needs.