Hybrid SMB Accounts Specialist: Growth & Solutions

Verizon; Irving (TX); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Verizon in Irving, TX is seeking a Business Account Specialist - SMB to join the Business Markets Inside Base Management Team. You will make proactive outbound calls to small business customers, ensure accounts are in good standing, and present current offers, plans, and services with a focus on delivering a world-class customer experience.

The role requires strong prospecting skills, knowledge of Verizon's product catalog (including FWA and OneTalk), and the ability to build trust in the first

Qualifications

• Bachelor's degree or four years of work or military experience.
• One or more years of relevant work experience.

Responsibilities

• Verify products and position value-added services while guiding new customers through their first bill.
• Execute campaigns and identify opportunities for upgrades, migrations, and referrals.
• Know Verizon's catalog to right-size accounts and explain the value of free resources like the Small Business Digital Ready program.

Skills

Prospecting & Opportunity Generation

Speaking on the Phone

Billing Acumen

De-escalation & Empathy

System Navigation

Education

Bachelor's degree or four years of work or military experience

Job description

Verizon in Irving, TX is seeking a Business Account Specialist - SMB to join the Business Markets Inside Base Management Team. You will make proactive outbound calls to small business customers, ensure accounts are in good standing, and present current offers, plans, and services with a focus on delivering a world-class customer experience.

The role requires strong prospecting skills, knowledge of Verizon's product catalog (including FWA and OneTalk), and the ability to build trust in the first