Hybrid Small-Business Commercial Account Manager

Ip Sk; Ohio; Hybrid; USD 60,000 - 85,000; Full time

Job summary

SeibertKeck Insurance Partners seeks a Small Business Unit Commercial Account Manager in Ohio or Kentucky. You will manage a high-volume portfolio of small business commercial policies, serving as the primary client contact and ensuring timely service throughout the policy lifecycle.

The role targets licensed professionals with at least one year of commercial lines experience who enjoy problem-solving and multi-tasking while helping small businesses stay protected and supported.

Qualifications

• Minimum 1 year of commercial lines P&C insurance experience.
• Active Ohio Property & Casualty license.
• Ability to manage a book of $225,000–$350,000 in agency revenue.
• Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools.
• Strong attention to detail, accuracy, and adherence to procedures.
• Professional communication skills, both written and verbal.
• Ability to adapt to change and follow agency guidelines.
• Commitment to continuing education.

Responsibilities

• Manage a high-volume portfolio of small business commercial insurance accounts.
• Serve as the primary contact for clients regarding policy questions, coverage concerns, and service needs.
• Respond to client requests in a timely and professional manner.
• Assist clients with certificates of insurance, policy changes, endorsements, cancellations, billing inquiries, and claims reporting.
• Review client exposures and identify coverage gaps or deficiencies.
• Recommend appropriate insurance solutions based on client operations and risk profile.
• Educate clients regarding policy provisions, exclusions, limitations, and available coverage enhancements.
• Assist clients in understanding changes to premiums, coverages, and carrier requirements.
• Report claims to carriers in accordance with agency guidelines
• Maintain real-time, accurate client files in AMS-360 and ImageRight
• Update billing screens, commissions, producer codes, company codes, and status codes during renewal processing
• Prepare and process premium finance agreements
• Handle agency-bill invoicing and ensure compliance with agency procedures
• Prepare and process lost policy releases (LPRs)
• Notify leadership when service standards may be at risk

Skills

Commercial insurance

Client service

Communication

Attention to detail

Tools

AMS-360

ImageRight

Microsoft Office

Web-based tools

Job description

SeibertKeck Insurance Partners seeks a Small Business Unit Commercial Account Manager in Ohio or Kentucky. You will manage a high-volume portfolio of small business commercial policies, serving as the primary client contact and ensuring timely service throughout the policy lifecycle.

The role targets licensed professionals with at least one year of commercial lines experience who enjoy problem-solving and multi-tasking while helping small businesses stay protected and supported.