ServiceNow Business Analyst - Hybrid Memphis

Motion Recruitment; Memphis (TN); Hybrid; USD 55,104 - 82,656; Part time

Job summary

A leading recruitment firm is looking for a ServiceNow Business Analyst in Memphis. The candidate will connect business units with the technical team, focusing on requirements gathering, process mapping, and user documentation. The hybrid role requires excellent problem-solving, communication, and organizational skills. This position is crucial for ensuring the effectiveness of the ServiceNow platform. Ideal candidates are proactive and self-motivated, ensuring high adoption rates of new features.

Qualifications

• Strong understanding of ServiceNow best practices and architecture principles.
• Experience in tracking project progress and task completion.
• Excellent writing skills for clear documentation.

Responsibilities

• Facilitate workshops and gather requirements from stakeholders.
• Analyze existing processes and design workflows within ServiceNow.
• Create detailed user stories and functional requirement documents.
• Coordinate and lead User Acceptance Testing (UAT).
• Provide regular project updates to stakeholders.

Skills

ServiceNow applications (ITIL, ITSM, ITOM, ITBM/SPM, HRSD, CSM)

Data collection and analysis

User Acceptance Testing (UAT)

Stakeholder management

Communication with non-technical stakeholders

Job description

A leading recruitment firm is looking for a ServiceNow Business Analyst in Memphis. The candidate will connect business units with the technical team, focusing on requirements gathering, process mapping, and user documentation. The hybrid role requires excellent problem-solving, communication, and organizational skills. This position is crucial for ensuring the effectiveness of the ServiceNow platform. Ideal candidates are proactive and self-motivated, ensuring high adoption rates of new features.