Hybrid ServiceNow ITSM BA | ITIL & Agile Pro

Integrated Resources, Inc ( IRI ); Lutz (FL); Hybrid; USD 68,880 - 82,656; Full time

Benefits offered by this job

Referral bonus for successful placements

Job summary

A technology solutions company in Florida is seeking a skilled ServiceNow ITSM Technical Business Analyst. The role involves analyzing business requirements, collaborating with developers, and supporting ServiceNow configurations. Ideal candidates have experience in the ServiceNow platform and a strong ITIL foundation. This position offers a pay rate of $50 - $60 per hour on a W2 contract, with a blend of onsite and remote work.

Qualifications

• 2+ years of experience as a Business Analyst focused on the ServiceNow platform, 5 years preferred.
• Deep functional and technical knowledge of the ServiceNow ITSM suite.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Elicit, analyze, and document business requirements for ServiceNow ITSM projects.
• Translate business needs into actionable User Stories.
• Conduct gap analysis between current processes and ServiceNow capabilities.

Skills

Business Analysis

ServiceNow ITSM

Agile/Scrum

ITIL Framework

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Tools

ServiceNow

Reporting Tools

Job description

A technology solutions company in Florida is seeking a skilled ServiceNow ITSM Technical Business Analyst. The role involves analyzing business requirements, collaborating with developers, and supporting ServiceNow configurations. Ideal candidates have experience in the ServiceNow platform and a strong ITIL foundation. This position offers a pay rate of $50 - $60 per hour on a W2 contract, with a blend of onsite and remote work.