Hybrid ServiceNow Admin – AI-Powered Platform (Healthcare)

Homecare Homebase, LLC.; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Homecare Homebase seeks a ServiceNow Systems Administrator to own day-to-day administration, health, and governance of the platform in a healthcare environment. The role enables AI-powered capabilities like Now Assist in a governed, compliant manner.

Hybrid role based in Dallas, Texas, focused on platform administration, ITSM processes, CMDB accuracy and AI governance. Collaboration with architects and stakeholders will drive solution validation and optimization.

Qualifications

• 4-8+ years of ServiceNow administration experience in enterprise environments.
• Strong hands-on experience with ServiceNow system administration and configuration.
• Solid understanding of ITSM and ITIL best practices.
• Experience supporting production, regulated or mission-critical systems.
• Working knowledge of CMDB, CSDM and data governance.
• Basic scripting knowledge for admin-level support (Business Rules, Client Scripts).
• Experience or exposure to Now Assist or AI-enabled ServiceNow features.
• Strong written and verbal communication skills.

Responsibilities

• Administer and maintain ServiceNow environments (DEV, TEST, PROD).
• Ensure platform availability, performance, scalability and security.
• Perform upgrades, patching, cloning and release support.
• Monitor platform health, logs and diagnostics.
• Support MID Servers and operational integrations.
• Execute changes in alignment with governance and change standards.

Skills

ServiceNow administration

ITSM

ITIL

CMDB

CSDM

Scripting basics

Now Assist / AI features

Written and verbal communication

Education

ServiceNow CSA certification

ITIL certification

Job description

Homecare Homebase seeks a ServiceNow Systems Administrator to own day-to-day administration, health, and governance of the platform in a healthcare environment. The role enables AI-powered capabilities like Now Assist in a governed, compliant manner.

Hybrid role based in Dallas, Texas, focused on platform administration, ITSM processes, CMDB accuracy and AI governance. Collaboration with architects and stakeholders will drive solution validation and optimization.