Hybrid Service Support Coordinator (Remote-Ready)

Delta Medical Systems, Inc.; Town of Brookfield (WI); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Paid vacation

Medical, dental, vision insurance

Disability & life insurance

Corporate tech support

Education assistance

Job summary

Delta Medical Systems, a Siemens Healthineers Advanced Partner, is seeking a Service Support Coordinator in Brookfield, WI. You will be the first friendly, organized contact for customers when medical imaging equipment isn’t operating correctly, coordinating with service providers and internal teams to move cases forward with empathy and precision.

You’ll document interactions in Dynamics 365, follow scripts, and escalate when needed while maintaining a calm, professional customer experience.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years in customer service, call center, service dispatch, or technical support.
• Strong verbal and written communication skills.
• Ability to follow scripts and procedures while maintaining quality.
• Attention to detail with accurate documentation.
• Ability to manage multiple systems and live calls.
• Experience with Microsoft CE / Dynamics 365 CRM preferred.
• Healthcare, medical devices, or imaging environments preferred.
• Experience coordinating third-party vendors or field service teams preferred.

Responsibilities

• Receive and respond to inbound service requests by phone, text, and email with empathy and urgency.
• Use intake questions and scripts to gather all necessary information.
• Document all service interactions in Dynamics 365 CRM.
• Coordinate with the appropriate service provider and stay involved to ensure next steps.
• Confirm vendor case creation, commitments, and next steps.
• Follow up with OEM, engineers, and internal teams to keep information current.
• Identify downtime events and escalate per procedures.
• Notify leadership when outages are prolonged or high impact.
• Track activity through resolution and ensure proper closure.
• Maintain compliance with documentation, quality, and communication standards.

Skills

Calm under pressure

Customer service

Case coordination

Documentation

Education

High school diploma

Associate degree preferred

Tools

Microsoft CE / Dynamics 365 CRM

Job description

Delta Medical Systems, a Siemens Healthineers Advanced Partner, is seeking a Service Support Coordinator in Brookfield, WI. You will be the first friendly, organized contact for customers when medical imaging equipment isn’t operating correctly, coordinating with service providers and internal teams to move cases forward with empathy and precision.

You’ll document interactions in Dynamics 365, follow scripts, and escalate when needed while maintaining a calm, professional customer experience.