Remote Customer Success Manager for Medical Imaging

626; Clayton (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account (HSA)

Financial Benefits

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Holidays

Job summary

626 is seeking a Customer Success Manager to manage customer relationships and coordinate with Field Service Engineers to ensure successful service events. The role focuses on delivering an exceptional service experience and maintaining clear updates throughout the dispatch process.

Requirements include 2+ years in a high-volume customer service role, a High School Diploma or GED, and the ability to work remotely with no regular travel.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in a high-volume customer service role preferred.
• No regular travel required; remote work option available.

Responsibilities

• Manage accounts to ensure positive customer relationships and SLA adherence.
• Coordinate with Field Service Engineers to ensure successful service events.
• Provide timely, accurate customer updates during dispatch and service.
• Follow quoting practices to maintain cost transparency and obtain POs as needed.
• Conduct weekly work order reviews and coordinate with billing on delays.
• Collaborate with Regional Scheduling Leads and Parts Procurement on service scheduling.

Skills

Account management

Customer service

Scheduling

Dispatching

Communication

Education

High School Diploma or GED

Tools

Scheduling software

Job description

626 is seeking a Customer Success Manager to manage customer relationships and coordinate with Field Service Engineers to ensure successful service events. The role focuses on delivering an exceptional service experience and maintaining clear updates throughout the dispatch process.

Requirements include 2+ years in a high-volume customer service role, a High School Diploma or GED, and the ability to work remotely with no regular travel.