Remote Customer Success Manager – Medical Imaging Support

626; North Carolina; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account (HSA)

Financial Benefits

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Holidays

Job summary

626 is seeking a Customer Success Manager who will manage customer relationships and work with Field Service Engineers to ensure successful service events. You will provide timely updates to customers, coordinate scheduling, and ensure service level agreements are upheld throughout dispatch and service processes.

The role is full-time and remote, with a 40-hour workweek and shifts across time zones. Travel is not required, and a High School Diploma or GED is required.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a high-volume customer service role.
• Experience in Field Service / Equipment Maintenance is a plus.
• Strong communication and scheduling skills.

Responsibilities

• Manage accounts and customer relationships for 626.
• Coordinate with Field Service Engineers to ensure successful service events.
• Provide accurate and timely customer updates during dispatch and service processes.
• Execute on customer contractual coverages to uphold SLAs and service accuracy.
• Follow 626’s quoting practices to ensure transparency of time and materials, and obtain POs when needed.
• Conduct weekly work order reviews and coordinate with billing on delays and closures.
• Partner with Regional Scheduling Leads to provide customers with service event details.
• Coordinate with Parts Procurement for status on open parts orders for future scheduling.
• Escalate to Regional Director or Escalations team to resolve issues.
• Promote the 626 brand with customer service excellence.

Skills

Customer service

Scheduling & dispatching

Communication

Education

High School Diploma or GED

Job description

626 is seeking a Customer Success Manager who will manage customer relationships and work with Field Service Engineers to ensure successful service events. You will provide timely updates to customers, coordinate scheduling, and ensure service level agreements are upheld throughout dispatch and service processes.

The role is full-time and remote, with a 40-hour workweek and shifts across time zones. Travel is not required, and a High School Diploma or GED is required.