Remote Customer Success Manager - Medical Imaging Support

626; Georgia; A distancia; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Health Savings Account (HSA)

Financial Benefits

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Holidays

Descripción de la vacante

626 is seeking a Customer Success Manager to manage customer relationships and coordinate with Field Service Engineers to ensure successful service events. The role focuses on delivering an exceptional service experience by handling requests efficiently and providing updates to maximize satisfaction.

This full-time remote position from Georgia requires strong communication and account management skills, with experience in high-volume CS. Travel is not regularly required.

Formación

• 2+ years of experience in a high-volume customer service role preferred.
• Prior experience in Field Service / Equipment Maintenance is a plus.
• Knowledge of scheduling and dispatching duties is helpful.

Responsabilidades

• Manage accounts for 626 to ensure a positive and stable customer relationship.
• Coordinate with 626 Field Service Engineers to ensure timely service events.
• Provide accurate, detailed customer updates throughout dispatch and service processes.
• Uphold service level agreements and ensure transparent cost reporting.
• Follow 626’s quoting practices and obtain POs when necessary.
• Conduct weekly work order reviews and keep billing informed of delays or closures.
• Collaborate with Regional Scheduling Leads for service event details.
• Coordinate with Parts Procurement to track open parts for scheduling.
• Escalate to Regional Director or Escalations team when needed.
• Promote the 626 brand with strong customer service skills and a positive attitude.

Conocimientos

Customer service

Account management

Communication

Scheduling

Educación

High School Diploma or GED

Descripción del empleo

626 is seeking a Customer Success Manager to manage customer relationships and coordinate with Field Service Engineers to ensure successful service events. The role focuses on delivering an exceptional service experience by handling requests efficiently and providing updates to maximize satisfaction.

This full-time remote position from Georgia requires strong communication and account management skills, with experience in high-volume CS. Travel is not regularly required.