Hybrid Service Specialist – Commercial Lines (Temp-to-Hire)

Apex Systems; Worcester (MA); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive job training

Flexible hybrid schedule

Major medical insurance

Job summary

A leading service solutions provider in Worcester is hiring Service Representatives for the Commercial Lines Customer Service Center. This temp-to-hire position offers comprehensive job training and opportunities for career development. Responsibilities include managing customer contacts, serving commercial policy holders, and handling inquiries via phone and email. Ideal candidates have customer service experience and strong communication skills. The role offers competitive compensation of $20.00/hour and flexible hybrid scheduling after training.

Qualifications

• Typically have 2 or more years of customer service experience.
• Proficient in using and interpreting software programs.
• Demonstrated strong written and oral communication skills.

Responsibilities

• Respond to customer requests via calls and emails.
• Handle certificate of insurance and other servicing items.
• Meet productivity goals and service level expectations.

Skills

Customer service experience

Communication skills

Teamwork

Telephone etiquette

Education

College degree preferred

Tools

Proprietary software

Job description

A leading service solutions provider in Worcester is hiring Service Representatives for the Commercial Lines Customer Service Center. This temp-to-hire position offers comprehensive job training and opportunities for career development. Responsibilities include managing customer contacts, serving commercial policy holders, and handling inquiries via phone and email. Ideal candidates have customer service experience and strong communication skills. The role offers competitive compensation of $20.00/hour and flexible hybrid scheduling after training.