Hybrid Service Operations Coordinator — Customer Success

TEKsystems; Minneapolis (MN); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid work after training

Onsite fitness center

Flexible scheduling after onboarding

Modern office near highways

Job summary

TEKsystems in Plymouth, MN seeks a Service Operations Coordinator to support customer care and field service operations. You will manage service requests, coordinate work orders, and communicate with customers and partners to ensure timely and accurate service delivery.

The role starts with full-time onsite training, then transitions to a hybrid schedule. You will work with SAP and Microsoft Teams in a fast-paced environment with opportunities for growth and cross-functional collaboration.

Qualifications

• Minimum 2 years of experience in customer service, call center, dispatching, service coordination, manufacturing, or related operations.
• High School Diploma or GED required.
• Strong communication and problem-solving skills required.

Responsibilities

• Serve as the primary point of contact for customers, field teams, technicians, and third-party providers.
• Handle inbound/outbound calls and emails professionally and solution-oriented.
• Respond to inquiries on account info, products, pricing, availability, orders, shipments, and service requests.
• Receive, prioritize, schedule, and dispatch service requests for timely resolution.
• Monitor work orders and provide proactive updates to customers and partners.
• Resolve customer concerns and service issues; escalate complex matters when needed.
• Process transactions including purchase orders, credits, rebills, rentals, and new accounts.
• Maintain accurate documentation and reporting for service records.
• Collaborate with internal departments and external partners to meet service goals.
• Support continuous improvement initiatives and cross-functional projects.
• Manage 10–20 calls daily.

Skills

Customer service

Problem solving

Relationship building

Education

High School Diploma or GED

Tools

SAP

Microsoft Teams

Job description

TEKsystems in Plymouth, MN seeks a Service Operations Coordinator to support customer care and field service operations. You will manage service requests, coordinate work orders, and communicate with customers and partners to ensure timely and accurate service delivery.

The role starts with full-time onsite training, then transitions to a hybrid schedule. You will work with SAP and Microsoft Teams in a fast-paced environment with opportunities for growth and cross-functional collaboration.