Service Operations Coordinator

TEKsystems; Minneapolis (MN); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid work after training

Onsite fitness center

Flexible scheduling after onboarding

Modern office near highways

Job summary

TEKsystems in Plymouth, MN seeks a Service Operations Coordinator to support customer care and field service operations. You will manage service requests, coordinate work orders, and communicate with customers and partners to ensure timely and accurate service delivery.

The role starts with full-time onsite training, then transitions to a hybrid schedule. You will work with SAP and Microsoft Teams in a fast-paced environment with opportunities for growth and cross-functional collaboration.

Qualifications

• Minimum 2 years of experience in customer service, call center, dispatching, service coordination, manufacturing, or related operations.
• High School Diploma or GED required.
• Strong communication and problem-solving skills required.

Responsibilities

• Serve as the primary point of contact for customers, field teams, technicians, and third-party providers.
• Handle inbound/outbound calls and emails professionally and solution-oriented.
• Respond to inquiries on account info, products, pricing, availability, orders, shipments, and service requests.
• Receive, prioritize, schedule, and dispatch service requests for timely resolution.
• Monitor work orders and provide proactive updates to customers and partners.
• Resolve customer concerns and service issues; escalate complex matters when needed.
• Process transactions including purchase orders, credits, rebills, rentals, and new accounts.
• Maintain accurate documentation and reporting for service records.
• Collaborate with internal departments and external partners to meet service goals.
• Support continuous improvement initiatives and cross-functional projects.
• Manage 10–20 calls daily.

Skills

Customer service

Problem solving

Relationship building

Education

High School Diploma or GED

Tools

SAP

Microsoft Teams

Job description

Join a Growing Team Focused on Customer Success

Are you passionate about customer service, problem-solving, and supporting operational excellence? We are seeking a Service Operations Coordinator to serve as a key point of contact for customers, service providers, field technicians, and internal teams. This is an excellent opportunity for someone who enjoys building relationships, coordinating activities, and ensuring customers receive exceptional service from start to finish.

This role offers a collaborative work environment, strong growth potential, and the opportunity to work with cross-functional teams while developing your operational and customer service expertise.

Hybrid | St. Louis Park, MN

3 Days Onsite / 2 Days Remote After Training

What You'll Do

As a Service Operations Coordinator, you'll play a critical role in supporting customer care and field service operations by managing service requests, coordinating work orders, and ensuring timely communication with customers and service partners.

Key Responsibilities

• Serve as the primary point of contact for customers, field sales teams, technicians, and third-party service providers.
• Handle inbound and outbound phone calls and emails in a professional and solution-oriented manner.
• Respond to inquiries regarding account information, products, pricing, availability, order status, shipments, and service requests.
• Receive, prioritize, schedule, and dispatch service requests to ensure timely resolution.
• Monitor work orders and provide proactive updates to customers and service partners.
• Resolve customer concerns and service-related issues while escalating complex matters as needed.
• Process operational transactions including purchase orders, credits, rebills, rentals, demo assets, and new account setups.
• Maintain accurate documentation, service records, reporting, and administrative data.
• Collaborate with internal departments and external partners to meet customer expectations and service goals.
• Support continuous improvement initiatives and assist with cross-functional projects.
• Manage approximately 10-20 inbound and outbound calls daily.

Qualifications

• Minimum 2 years of experience in customer service, call center, dispatching, service coordination, manufacturing, or a related operational environment.
• High School Diploma or GED.

Why You'll Love This Opportunity

Hybrid schedule with work-from-home flexibility after training

Flexible schedule options once onboarding is complete

Modern office conveniently located near Highway 55 and I-494

Free onsite fitness center

Affordable onsite cafeteria

Weekly food trucks

Collaborative and supportive team environment

Opportunity for growth within a rapidly expanding organization

Variety in daily responsibilities with customer service, operations, and account support

Work Environment

This position starts with full-time onsite training for the first several weeks to ensure success in the role. Once training is complete, employees transition to a hybrid schedule, working three days onsite and two days remotely.

You’ll work in a fast-paced, customer-focused environment where teamwork, communication, and attention to detail are essential. Daily responsibilities include coordinating service activities, supporting customers, managing orders, and utilizing systems such as SAP and Microsoft Teams to keep operations running smoothly.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MN.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Plymouth,MN.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.