Customer Service & Admin Coordinator – Hybrid

RXinsider LTD.; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

2 remote days per week

Half day Fridays

Office in Kennesaw, GA

Profit Sharing

401k with match

Paid Vacation & Holidays

Tuition Reimbursement

Job summary

KNAPP Group is seeking a Customer Service Coordinator to keep the Customer Service team running smoothly. The role blends administrative, organizational, communications, and light financial tasks to support managers and teams on-site in a full-time capacity with some flexibility.

The ideal candidate will have a Bachelor’s degree in Business Administration or related field, 2+ years in customer service or executive support, and strong MS Office and SAP familiarity. Travel is occasional.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2+ years direct experience in customer service or executive administrative support.
• Familiarity with office management systems and best practices.
• Excellent time management and ability to handle multiple priorities.
• Strong attention to detail and problem-solving abilities.
• Clear and professional written and verbal communication.
• Advanced organizational and planning abilities for management scheduling.
• Proficiency in Microsoft Office Suite.
• SAP experience is a plus but not required.
• Ability to work independently and as part of a team.
• Willingness to travel occasionally (rarely).
• Eagerness to learn and develop new skills.

Responsibilities

• Generate, prepare, and maintain regular reports for the team.
• Create and update customer files and active client lists.
• Support and follow up ACM.
• Maintain accurate resource files.
• Take clear, organized notes during meetings for follow-up and tracking; define action items.
• Provide administrative support to upper managers and assist with key tasks and projects.
• Assist in scheduling and calendar management of CS SVP.
• Coordinate with Marketing and Team Events with local and global teams.
• Initiate and manage purchase orders in SAP and Concur where applicable.
• Follow-up HR recruiting activities and CS onboarding tasks.
• Organize and schedule team trainings, meetings, and appointments.
• Handle sensitive information with discretion.

Skills

Time management

Attention to detail

Written and verbal communication

Organizational skills

Teamwork

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office Suite

SAP

Job description

KNAPP Group is seeking a Customer Service Coordinator to keep the Customer Service team running smoothly. The role blends administrative, organizational, communications, and light financial tasks to support managers and teams on-site in a full-time capacity with some flexibility.

The ideal candidate will have a Bachelor’s degree in Business Administration or related field, 2+ years in customer service or executive support, and strong MS Office and SAP familiarity. Travel is occasional.