Customer Service Coordinator — Hybrid (Remote 2 Days/Week)

KNAPP North America; Kennesaw (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

2 remote days per week

Half day Fridays

State-of-the-art office in Kennesaw,GA

Competitive compensation

Excellent benefits

Job summary

KNAPP North America is seeking a Customer Service Coordinator to keep the CS team running smoothly. You will handle administrative tasks, prepare reports, manage files, and support upper management while occasionally traveling.

The role emphasizes strong communication, multitasking, and proactive problem-solving, with on-site responsibilities and opportunities to support global teams.

Qualifications

• Bachelor’s degree in Business Administration or related field preferred or equivalent combination of education, experience and training.
• 2+ years direct experience in customer service or executive administrative/support role.
• Familiarity with office management systems and best practices.
• Excellent time management and ability to handle multiple priorities.
• Strong attention to detail and problem-solving abilities.
• Clear and professional written and verbal communication.
• Advanced organizational and planning abilities for management scheduling.
• Proficiency in Microsoft Office Suite; SAP experience is a plus but not required.
• Ability to work independently and as part of a team.
• Willingness to travel occasionally if needed (rarely).
• Eagerness to learn and develop new skills.

Responsibilities

• Generate, prepare, and maintain regular reports for the team.
• Create and update customer files and active client lists.
• Support and follow up ACM.
• Maintain accurate resource files.
• Take clear, organized notes during meetings for follow-up and tracking; define action items.
• Provide administrative support to upper managers, helping complete key tasks and projects.
• Assist in scheduling and calendar management of CS SVP.
• Liaison for Knapp US Customer Service organization for Marketing and Team Event management.
• Initiate and manage purchase orders in SAP (as applicable).
• Set reminders and follow-up with managers regarding reconciliation of expense and time reports (SAP, Concur).
• Follow-up HR with recruiting activities and coordinate CS onboarding tasks for new hires.
• Organize and schedule team trainings, meetings, and appointments.
• Handle sensitive and confidential information with discretion.
• Improve and coordinate office procedures and systems for better efficiency.
• Respond professionally to emails, phone calls, and in-person inquiries.
• Travel on rare occasions as needed to support business or team needs.
• Contribute to team success by completing related tasks as needed.
• Perform all other duties as assigned.

Skills

Bachelor's degree or equivalent

2+ years experience

Office management

Time management

Attention to detail

Written & verbal communication

Organizational planning

Microsoft Office Suite

SAP experience (a plus)

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

SAP

Job description

KNAPP North America is seeking a Customer Service Coordinator to keep the CS team running smoothly. You will handle administrative tasks, prepare reports, manage files, and support upper management while occasionally traveling.

The role emphasizes strong communication, multitasking, and proactive problem-solving, with on-site responsibilities and opportunities to support global teams.