Hybrid Service Desk Technician II: Remote & Onsite Austin

Mytech Partners; Austin (TX); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Vacation time

Sick time

Volunteer time

Health, Dental, Vision

Life/STD/LTD

Dev plan

401k with match

Profit sharing

Job summary

Mytech Partners in Austin, TX is seeking a Service Desk Technician II to handle level-2 IT support, resolving hardware, software, and network issues with a customer-first approach.

The role is hybrid, combining remote ticketing with weekly travel to client sites in the Austin area and occasional trips to San Antonio. A minimum of 3 years’ experience in Microsoft environments is required.

Qualifications

• Minimum 3 years industry experience, specifically supporting Microsoft based environments.
• Strong knowledge of SMB networks, infrastructure, and equipment.
• Ability to document processes, issues, resolutions clearly and concisely.
• Ability to multi-task, prioritize tasks and respond with urgency.
• Strong problem solving and critical thinking abilities.
• Ability to work independently and in a team.
• Self-motivated and responsive to management and customers.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users.
• Follow support processes and guidelines as designed.
• Support user problems related to hardware, software applications, and network issues within a tier 2 perspective.
• Log, diagnose, repair, and relay reported problems to end users or departments.
• Diagnose and communicate advanced issues to senior staff, sales engineers, and sales staff.
• On-call availability for remote and onsite at client offices.
• Acquire new technical skills.

Skills

Microsoft OS

SMB networks

Documentation

Time management

Troubleshooting

Independent worker

Team collaboration

Customer service

Tools

Ticketing software

MS Office

Job description

Mytech Partners in Austin, TX is seeking a Service Desk Technician II to handle level-2 IT support, resolving hardware, software, and network issues with a customer-first approach.

The role is hybrid, combining remote ticketing with weekly travel to client sites in the Austin area and occasional trips to San Antonio. A minimum of 3 years’ experience in Microsoft environments is required.