Hybrid Service Desk Analyst — Remote Support Specialist

Talentify; Topeka (KS); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Talentify in Topeka, KS is seeking a Contract Hybrid Service Desk Analyst to support internal employees, contractors, and interns in a fast-paced IT environment. The role covers Windows 10/11, Microsoft 365, VPN, Citrix, and ServiceNow, with on-site onboarding followed by hybrid work.

Core hours are 6:30 AM to 5:00 PM, Monday to Friday, with eight-hour shifts and on-call rotation. In-person interviews are required, and parking is at employee's expense near the Topeka General Office.

Qualifications

• Minimum of two years’ experience in a Service Desk or Help Desk role.
• Experience with Windows 10/11, Microsoft 365, VPN, and remote support.
• Industry certifications such as CompTIA A+, Network+, Security+ or ITIL are a plus.
• Strong communication and customer service skills.

Responsibilities

• Diagnose, troubleshoot, and resolve incidents for Windows workstations and devices.
• Provide remote and hands-on support for enterprise applications and VPN connectivity.
• Document and manage incidents in ServiceNow meeting SLAs.
• Assist onboarding, access provisioning, and MFA enrollment.
• Collaborate with IT teams to improve service delivery.
• Participate in projects, testing, and documentation updates.
• Support adoption of productivity and collaboration tools.
• On-call after-hours rotation.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Remote support

Tools

ServiceNow

Microsoft 365

Azure AD

Intune

Job description

Talentify in Topeka, KS is seeking a Contract Hybrid Service Desk Analyst to support internal employees, contractors, and interns in a fast-paced IT environment. The role covers Windows 10/11, Microsoft 365, VPN, Citrix, and ServiceNow, with on-site onboarding followed by hybrid work.

Core hours are 6:30 AM to 5:00 PM, Monday to Friday, with eight-hour shifts and on-call rotation. In-person interviews are required, and parking is at employee's expense near the Topeka General Office.