Hybrid Senior Retirement Plan Client Manager

ADP; Louisville (KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

ADP is hiring a Client Service Manager II. This hybrid position works in the office 3 days per week and from home 2 days per week, and focuses on developing and maintaining effective relationships with ADP clients as the direct contact for retirement plan services.

Responsibilities include communicating with clients on service delivery, assisting with day-to-day retirement plan administration, proactive issue resolution, plan design discussions with sponsors, and ensuring client satisfaction and

Qualifications

• 3+ years of directly related experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Communicate with clients on service delivery and assist with day-to-day retirement plan administration.
• Troubleshoot plan issues and discuss impact of legislative requirements.
• Ensure delivery of optimal service, client satisfaction and retention.
• Act as primary contact for retirement plans regarding day-to-day recordkeeping matters.

Skills

Client relationships

Oral/written communication

Time management

Problem solving

Education

Bachelor's degree or equivalent in education and experience

Tools

Microsoft Office

Omni Plus

Power Image

Clarify

Payroll systems

Job description

ADP is hiring a Client Service Manager II. This hybrid position works in the office 3 days per week and from home 2 days per week, and focuses on developing and maintaining effective relationships with ADP clients as the direct contact for retirement plan services.

Responsibilities include communicating with clients on service delivery, assisting with day-to-day retirement plan administration, proactive issue resolution, plan design discussions with sponsors, and ensuring client satisfaction and