Hybrid Senior Process Improvement Leader

National Grid; Waltham (MA); Hybrid; USD 108,000 - 127,000; Full time

Job summary

National Grid in Waltham, MA is hiring a Senior Process Manager, Continuous Improvement to support and advance performance across the MA Gas business. This role analyzes operational and financial data to identify trends, cost drivers, and improvement opportunities, and to deliver measurable business value.

You will work with cross-functional teams to develop baselines and benefit tracking, create reports and dashboards, perform root-cause analysis, and assist with change management and

Qualifications

• 2+ years of professional experience in analytics, process improvement, operations, finance, project coordination, or related areas is required.
• A bachelor's degree is required.
• Proficiency with Microsoft Excel and PowerPoint is required. Familiarity with business intelligence tools is preferred.
• Demonstrated ability to collaborate across functions, follow through on commitments, and contribute to shared outcomes is required.
• Strong analytical and problem-solving skills, with the ability to organize data, identify patterns, test assumptions, and communicate findings.
• Ability to manage multiple concurrent priorities, work with limited supervision, and elevate material risks or decisions at the appropriate time.
• Understanding of continuous improvement methods such as process mapping, root-cause analysis, or a demonstrated interest in developing these skills.
• Effective written and verbal communication skills, including the ability to explain findings and recommendations to different audiences.
• Must be comfortable working in a dynamic environment with shifting priorities and multiple concurrent assignments.
• Ability to gradually take on greater ownership as experience and capability develop.
• A valid driver's license is required.

Responsibilities

• Support the development of performance baselines, benefit estimates, success measures, and tracking approaches for Type 1 and Type 2 savings and other measurable business outcomes.
• Contribute to cross-functional improvements across MA Gas and end-to-end compliance processes using established continuous improvement tools and methods.
• Collect, organize, validate, and analyze operational, compliance, and financial data to identify trends, risks, cost drivers, performance gaps, and opportunities for improvement.
• Prepare recurring and ad hoc reports, dashboards, charts, and presentations that communicate findings clearly and support business decisions.
• Assist with process mapping, data review, stakeholder interviews, analysis, and other structured techniques to understand performance issues and potential solutions.
• Help plan, track, and report on milestones, actions, risks, issues, decisions, and deliverables using project charters, workplans, action logs, and other standard project-management tools.
• Build collaborative relationships with operations, compliance, finance, technology, and other partner teams. Participate in working sessions and follow up on agreed actions.
• Assist with communications, training materials, standard work, measures, controls, and handoffs needed to implement and sustain process changes.
• Learn and apply continuous-improvement, analytical, financial, project-management, and change-management techniques through coaching, formal training, and hands‑on project experience.
• Contribute to a team environment that values curiosity, data‑driven decision‑making, accountability, collaboration, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

Skills

Analytics

Process improvement

Operations

Finance

Project coordination

Excel

PowerPoint

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

National Grid in Waltham, MA is hiring a Senior Process Manager, Continuous Improvement to support and advance performance across the MA Gas business. This role analyzes operational and financial data to identify trends, cost drivers, and improvement opportunities, and to deliver measurable business value.

You will work with cross-functional teams to develop baselines and benefit tracking, create reports and dashboards, perform root-cause analysis, and assist with change management and