Meter-to-Cash Strategy & Performance Leader

National Grid plc; City of Syracuse (NY); Hybrid; USD 127,000 - 149,000; Full time

Job summary

National Grid plc in the United States is seeking a Manager – Process and Performance Improvement to lead the Meter-to-Cash strategy across Customer and Operations. This hybrid role involves coordinating a multi-year improvement roadmap, influencing senior leaders, and delivering measurable improvements in billing, collections, and customer outcomes.

Travel to NY/MA offices is expected as part of stakeholder engagement.

Qualifications

• Typically requires 8–10 years of progressive experience in process strategy, operational excellence, transformation, program management, or business analysis.
• Ability to influence senior leaders, build strategic relationships, resolve ambiguity, and align stakeholders beyond authority.
• Experience leading governance forums, portfolio prioritization, and benefits realization.
• Excellent executive communication, facilitation, and written storytelling skills.
• Experience in utility, regulated-industry, customer operations, billing, or Meter-to-Cash is preferred.
• Bachelor’s degree or equivalent professional experience; advanced degree or relevant certification is desirable.

Responsibilities

• Lead, coach, and develop a team responsible for Meter-to-Cash process strategy, analysis, governance, and portfolio coordination.
• Own the end-to-end Meter-to-Cash strategy and a multi-year roadmap aligned to customer and business priorities.
• Provide strategic guidance to senior leaders on performance, investments, and risks.
• Maintain a comprehensive view of the Meter-to-Cash value chain with clear ownership and controls.
• Analyze customer, operational, financial, and regulatory performance to identify root causes and high-value opportunities.
• Manage an integrated portfolio of Meter-to-Cash initiatives linked to annual planning and capacity.
• Lead cross-functional governance to confirm ownership, prioritize work, and address gaps.
• Build partnerships with Operations, Performance, Technology, Finance, Regulatory, and Transformation teams.
• Influence business cases and solution designs to deliver measurable customer and business value.
• Oversee executive scorecards, roadmaps, and narratives communicating progress and risks.
• Track outcomes, intervene when delivery is off track, and drive corrective actions.
• Champion standardization, automation, and scalable practices for billing accuracy and collections.

Skills

Executive communication

Stakeholder management

Strategic planning

Leadership

Education

Bachelor's degree in engineering, finance, business, or related

Job description

National Grid plc in the United States is seeking a Manager – Process and Performance Improvement to lead the Meter-to-Cash strategy across Customer and Operations. This hybrid role involves coordinating a multi-year improvement roadmap, influencing senior leaders, and delivering measurable improvements in billing, collections, and customer outcomes.

Travel to NY/MA offices is expected as part of stakeholder engagement.