Hybrid Senior Inside Sales & Quotes Specialist

Brink’s Inc; New York (NY); Hybrid; USD 67,000 - 84,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Job summary

Brink's Global Services US in New York seeks a Sr. Inside Sales Quote & Shipments Specialist – Customer Care Operations to build relationships with international and domestic customers and manage shipments.

The role requires coordinating delivery and providing day-to-day leadership within the team. You will work closely with Sales, Billing, and Transportation teams to ensure accurate quotes, timely invoicing, and excellent service delivery; a strong focus on SOX compliance and KYC processes is

Qualifications

• Minimum of 5 years of experience in Customer Service with a concentration in high volume and large account management.
• Minimum of 3 years of experience in inside sales B2B segment
• Minimum of 5 year of experience using MS Office and Windows applications.
• A valid firearms permit or ability to pass applicable firearms licensing requirements if required.
• A valid guard card or ability to obtain a guard card or any other required licenses.
• Must be 21 years or older

Responsibilities

• Manage quoting and shipment requests from a dedicated list of clients
• Be the face-to-face contact for assigned profile clients
• Work closely with the commercial sales team to ensure that dedicated customer calculators and rates are current and to date
• Adhere to SOX compliance and procedures for quote approvals
• Onboard new and existing customers using Brink's mandated KYC tools and systems
• Utilize group emails and case management system to close customer requests tickets
• Create Customer Service Orders in ATLAS and add quotes to revenue tab when applicable
• Generate & Provide profiled clients with dedicated quarterly business reports
• Work closely with the Transportation Coordination team to follow up and address any and all customer concerns
• Work with Billing department to ensure customer invoice and billing inquiries are closed in a timely manner
• Deliver Customer Training material for profiled customers
• Respond to incoming communications from internal and external customers and where necessary resolve and elevate issues as needed including the providing of product line data and the quoting of prices for all services.
• Communicate, and coordinate all transportation arrangements for customer moves including routing, delivery, booking, and other transportation logistics.
• Respond to customer inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
• Handle additional administrative responsibilities, reports and/ or projects that involve Customer Support at management discretion.
• Stay up-to-date on all freight price changes
• Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
• Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR).
• Work closely with Sales and other internal departments to ensure that all orders are correct, relationships are managed effectively and information is moved seamlessly among internal departments.
• Build further relationships with current customers and oversee any new projects to increase our customer service levels to our current/new customers.
• Serve as a back-up to the Supervisor of Customer Care Sales in case of vacations/call offs or increased workload and provide support in all assigned projects as necessary.
• Oversee all customer reporting processes including daily reports that need to be sent to each customer as well as monthly/quarterly inventory statements.

Skills

Customer Service

Inside sales B2B

MS Office

Attention to detail

Communication skills

Education

Associate's degree

Tools

MS Office

Job description

Brink's Global Services US in New York seeks a Sr. Inside Sales Quote & Shipments Specialist – Customer Care Operations to build relationships with international and domestic customers and manage shipments.

The role requires coordinating delivery and providing day-to-day leadership within the team. You will work closely with Sales, Billing, and Transportation teams to ensure accurate quotes, timely invoicing, and excellent service delivery; a strong focus on SOX compliance and KYC processes is