Customer Care Transportation Coordinator

Brinks; New York (NY); On-site; USD 65,904,000 - 77,366,000; Full time

Job summary

Brink's Global Services USA, Inc. in New York seeks a Customer Care Transportation Coordinator to manage hands-on customer care operations for domestic and international shipments.

The role alternates between Springfield Gardens, NY and the NYC metro area, with an hourly rate of $23–$27 and responsibilities including routing, brokerage support, and compliance with IATA and customs rules. This position requires strong communication, problem-solving, and teamwork to maintain high service levels

Qualifications

• Min 3 years in customer service with logistics focus.
• Min 3 years using MS Office and Windows.
• Must be 21+ years old.
• Ability to work weekends/holidays/extended hours.
• Associates degree preferred.
• Experience in fast-paced commodities dept for air freight forwarder.
• 3+ years servicing customers in transportation/logistics role.

Responsibilities

• Handle inbound calls and emails from internal customers and branches.
• Coordinate day-to-day transportation shipments for all lines of business.
• Provide shipment updates, ETAs, and PODs to internal teams.
• Research delays with brokerage, import and export teams.
• Collaborate with JFK operations for routing and storage materials.
• Ensure IATA and US Customs documentation accuracy.
• Maintain logs and reports and uphold service quality.

Skills

Customer service

Logistics

Teamwork

Attention to detail

Education

Associate's Degree

Tools

MS Office

Windows

Job description

Brink's Global Services USA, Inc. is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Care Transportation Coordinator - based out of our Springfield Gardens, NY & NYC office.

**This role will alternate between two locations - Springfield Gardens, NY & NY Metro Area**

Hourly Rate: $23-$27

Job Summary:

The Customer Care Transportation Coordinator is responsible for providing hands on customer care operations for the prompt, effective transportation, clearance, import, export and routing of both domestic and international parcels in accordance with proper procedures for BGS customers. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers, including armored vehicles. This is a multi-faceted position that encompasses both customer care as well as in the field operations at our JFK Warehouse.

Key Responsibilities:

• Receive incoming calls and e-mails from internal customers, Brink's U.S. branches, and Brink's affiliates, service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day to day activities of all LOB's transportation shipments
• Communicate with the internal Affiliates and regional operational departments for shipment updates, ETA, PODs etc.
• Work with Customer Care operations team to research brokerage, import and export delays to relay back to customer care support team
• Work with internal teams and CIT to attain POD's and Pickup Confirmations/ETAs from branches
• Develop strong communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information in a timely manner
• Work closely with the Inside sales quote and shipment specialist to provide researched information quickly and accurately
• Partner with operations staff to determine accurate operational service capabilities
• Work closely with our JFK Sort, Import, Export and Air Courier departments to ensure proper routing of shipments and customer's storage materials in our highly secured vaults.
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling..
• Maintain/submit special logs, reports, and records as requested
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Respond to inquiries regarding the status of items in transit through our system
• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration

Minimum Qualifications:

• Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be 21 years or older
• Able to work weekends, holidays and/or extended hours

Preferred Qualifications:

• Associates Degree
• Experience in a fast paced high volume Commodities department for an air freight forwarder
• More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional
• Good basic math skills
• Transferrable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA

Professional Skills:

• Professional, positive demeanor
• Excellent customer service
• Collaborative work style
• Good ethics and integrity
• Ability to work independently and as a productive member of a team
• Strong attention to detail
• Analytical problem solving

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services U.S., Inc. Brink's provides an outstanding total compensation package for this position.In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.