Hybrid: Senior Facilities & Equipment Lead

CHAGEE; Irvine (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid schedule

401K match

Yearly bonus

Healthcare plan

On-site fitness

Employee discounts

PTO 15 days + 7 holidays

Education scholarships

Income protection

Bereavement leave

Job summary

CHAGEE is seeking a Sr. Facilities & Equipment Specialist to support day-to-day store readiness across North America.

You will be the primary contact for equipment, maintenance, and facilities issues, coordinating with vendors and store teams to resolve problems promptly. Ideal candidates have 3–5+ years in facilities or equipment maintenance in hospitality or retail, strong troubleshooting skills, and the ability to travel between store locations as needed.

Qualifications

• 3–5+ years of experience in facilities, equipment maintenance, field service, restaurant equipment, foodservice equipment, or a related technical role.
• Strong mechanical and technical troubleshooting skills.
• Working knowledge of electrical, plumbing, refrigeration, water filtration, and commercial foodservice equipment.
• Ability to diagnose problems remotely using conversations, photos, videos, error codes, and equipment documentation.
• Experience coordinating third-party technicians and service vendors.
• Strong organizational skills with the ability to manage multiple open service requests across multiple locations.
• Comfortable reading equipment manuals, technical documentation, manufacturer specifications, and basic electrical or mechanical diagrams.
• Strong communication skills with the ability to translate technical issues into clear instructions for store teams.
• Ability to distinguish between issues that can be resolved internally and those requiring licensed or specialized contractors.
• Ability to travel between store locations as needed.

Responsibilities

• Serve as the primary point of contact for store equipment, maintenance, and facilities issues.
• Receive, assess, prioritize, and track maintenance requests from store teams.
• Troubleshoot equipment issues remotely with store teams when appropriate.
• Coordinate service calls with approved equipment and facilities vendors.
• Maintain records of equipment failures, repairs, parts replacement, and service history.
• Develop and maintain preventive maintenance schedules for store equipment.
• Support equipment installation, commissioning, and testing for new store openings.
• Track recurring issues and identify patterns across locations.
• Provide periodic reporting on open issues, recurring failures, repair costs, and equipment reliability.

Skills

Facilities maintenance

Troubleshooting

Vendor coordination

Equipment knowledge

Remote diagnostics

Documentation

Multi-location travel

Tools

Electrical systems

Refrigeration equipment

HVAC knowledge

Job description

CHAGEE is seeking a Sr. Facilities & Equipment Specialist to support day-to-day store readiness across North America.

You will be the primary contact for equipment, maintenance, and facilities issues, coordinating with vendors and store teams to resolve problems promptly. Ideal candidates have 3–5+ years in facilities or equipment maintenance in hospitality or retail, strong troubleshooting skills, and the ability to travel between store locations as needed.