Hybrid Senior Commercial Claims Specialist

CLM Dallas Chapter; West Virginia; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative to review and process simple commercial claims within authority limits, with company-paid education and training.

The role requires hybrid work with in-person office visits twice a month for employees near designated offices, combining collaboration with remote tasks. Prior claims experience and strong customer service skills are valued.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• 1-2 years of experience; claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems; strong organizational and communication skills.
• License may be required in multiple states by state law.

Responsibilities

• Investigates claim using internal and external resources, including speaking with insured or involved parties, analyzing reports, and researching past claim activity.
• Extensive direct interaction with insureds, claimants, agents and internal customers.
• Determines policy coverage through analysis of investigation data and policy terms; notifies agent and insured of coverage or issues.
• Establishes claim reserve requirements and makes adjustments during processing.
• Determines and negotiates settlement amounts within assigned authority.
• Writes simple to moderately complex property damage estimates or reviews auto damage estimates.
• Takes statements when necessary and coordinates with Field Appraisal, SIU, and Subrogation as appropriate.
• Maintains accurate claim files and documentation throughout the life cycle.
• Alerts Unit Leader to potential fraud or subrogation.

Skills

Customer service

Technology skills

Multi-system navigation

Communication skills

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative to review and process simple commercial claims within authority limits, with company-paid education and training.

The role requires hybrid work with in-person office visits twice a month for employees near designated offices, combining collaboration with remote tasks. Prior claims experience and strong customer service skills are valued.