Hybrid Senior Analyst, Customer Data & Governance

Grainger; Chicago (IL); Hybrid; USD 87,000 - 145,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days annually

401(k) Retirement Savings Plan

Tuition reimbursement

Employee discounts

Maternity and parental leave

Job summary

W.W. Grainger, Inc. seeks a Senior Analyst, Customer Information to strengthen data governance and quality across Grainger systems. You will lead data ownership and ensure lifecycle management while partnering with business stakeholders and IT to improve data accuracy and usability.

The role emphasizes governance fundamentals, taxonomy, and metadata management, with collaboration across business units and technology teams. Hybrid onsite in Lake Forest, IL or Chicago, IL is required.

Qualifications

• Bachelor’s degree or equivalent professional experience is required.
• 3+ years of related professional experience.
• Experience with metadata, data quality, data cataloging, metrics, data standards, policies, and learning & development.
• Experience in Structured Query Language (SQL).
• Ability to translate complex technical analyses into actionable business insights and reports for stakeholders.

Responsibilities

• Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, mis-categorizations).
• Develop and govern data guidelines, metrics, policies, standards, processes, and data procedures.
• Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.
• Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.
• Review information architecture for alignment with guidelines, data standards, and governance strategy.
• Design training and documentation to enable team members to understand and follow established data guidelines.
• Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.
• Work closely with technology teams to evolve proprietary software which supports team workflows.

Skills

Data governance

Data quality

Metadata management

Data analysis

Stakeholder communication

Education

Bachelor’s degree or equivalent professional experience

Tools

SQL

Job description

W.W. Grainger, Inc. seeks a Senior Analyst, Customer Information to strengthen data governance and quality across Grainger systems. You will lead data ownership and ensure lifecycle management while partnering with business stakeholders and IT to improve data accuracy and usability.

The role emphasizes governance fundamentals, taxonomy, and metadata management, with collaboration across business units and technology teams. Hybrid onsite in Lake Forest, IL or Chicago, IL is required.