Senior Analyst, Customer Information

Grainger; Chicago (IL); Hybrid; USD 87,000 - 145,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days annually

401(k) Retirement Savings Plan

Tuition reimbursement

Employee discounts

Maternity and parental leave

Job summary

W.W. Grainger, Inc. seeks a Senior Analyst, Customer Information to strengthen data governance and quality across Grainger systems. You will lead data ownership and ensure lifecycle management while partnering with business stakeholders and IT to improve data accuracy and usability.

The role emphasizes governance fundamentals, taxonomy, and metadata management, with collaboration across business units and technology teams. Hybrid onsite in Lake Forest, IL or Chicago, IL is required.

Qualifications

• Bachelor’s degree or equivalent professional experience is required.
• 3+ years of related professional experience.
• Experience with metadata, data quality, data cataloging, metrics, data standards, policies, and learning & development.
• Experience in Structured Query Language (SQL).
• Ability to translate complex technical analyses into actionable business insights and reports for stakeholders.

Responsibilities

• Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, mis-categorizations).
• Develop and govern data guidelines, metrics, policies, standards, processes, and data procedures.
• Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.
• Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.
• Review information architecture for alignment with guidelines, data standards, and governance strategy.
• Design training and documentation to enable team members to understand and follow established data guidelines.
• Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.
• Work closely with technology teams to evolve proprietary software which supports team workflows.

Skills

Data governance

Data quality

Metadata management

Data analysis

Stakeholder communication

Education

Bachelor’s degree or equivalent professional experience

Tools

SQL

Job description

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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $87,200.00 – $145,300.00. This role is eligible for an incentive target of up to 10% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Reporting to the Manager, Customer Data Acquisition and Standards, the Senior Analyst, Customer Information ensures that business and IT follow and maintain alignment to Data Governance processes, data quality rules and standards for data assets within the Grainger systems. This role is a tangible function of the data governance framework ensuring the data is managed through its complete lifecycle, as an enterprise asset. We are looking for a candidate with data management background who understands data, how to govern and curate data and improve its consistency and quality.

This is a high-impact, foundational role that helps shape data governance structures, data ownership, and accountability models as we scale our governance practice, partnering closely with key business stakeholders. We are looking for someone with thought leadership, governance fundamentals, achieves consensus on data standards, and who also has experience with B2B Customer Information domain and data quality tools.

This is a hybrid position requiring presence onsite 50% of time at our Lake Forest, IL headquarters or Chicago, IL Merchandise Mart office.

You Will

Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, mis-categorizations).

Develop and govern data guidelines, metrics, policies, standards, processes, and data procedures.

Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.

Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.

Review information architecture for alignment with guidelines, data standards, and governance strategy.

Design training and documentation to enable team members to understand and follow established data guidelines.

Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.

Work closely with technology teams to evolve proprietary software which supports team workflows.

You Have

Bachelor’s degree or equivalent professional experience.

3 plus years of related professional experience.

Related hands-on project experience working with metadata, data quality, data cataloging, metrics, data standards, policies, and learning & development.

Experience in Structured Query Language (SQL).

Experience translating complex technical analyses into actionable business insights and reports for stakeholders.

Collaborate with leadership, business users, and technical personnel.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.