Senior Analyst, Customer Data Governance

Grainger; Chicago (IL); Hybrid; USD 87,000 - 145,000; Full time

Benefits offered by this job

Health insurance

PTO 18 days

401(k) plan

Education benefits

Parental leave

Job summary

Grainger is seeking a Senior Analyst, Customer Information to ensure governance and quality of customer data. You will lead data standards, taxonomy, and lineage, aligning business and IT within Grainger’s governance framework.

The role emphasizes data ownership and collaboration with business stakeholders in a hybrid setting. The position requires a data management background, experience with metadata and data quality tools, and strong ability to translate analyses into actionable insights.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of professional experience in data governance or related fields.
• Experience with metadata, data quality, data cataloging, metrics, data standards, policies, and learning & development.
• Experience with SQL.
• Ability to translate complex analyses into actionable business insights.
• Strong collaboration with leadership, business users, and technical staff.
• Strong project management skills.

Responsibilities

• Evaluate data inconsistencies across business areas and frame resolutions (data gaps, missing information, mis-categorizations).
• Develop and govern data guidelines, metrics, policies, standards, processes, and data procedures.
• Define important data object classification (taxonomy, attributes, attribute values) and their meaning, metadata, rules for use, format, and lineage.
• Function as the lead custodian of data assets, provide oversight of important team processes and how they produce high-quality customer outcomes.
• Review information architecture for alignment with guidelines, data standards, and governance strategy.
• Design training and documentation to enable team members to understand and follow established data guidelines.
• Define and document data quality metrics and KPIs; establish workflows for issue resolution and continuous improvement in data quality.
• Work closely with technology teams to evolve proprietary software which supports team workflows.

Skills

Metadata management

Data quality

Data governance

Stakeholder communication

Project management

Education

Bachelor’s degree or equivalent

3+ years experience

Tools

SQL

Job description

Grainger is seeking a Senior Analyst, Customer Information to ensure governance and quality of customer data. You will lead data standards, taxonomy, and lineage, aligning business and IT within Grainger’s governance framework.

The role emphasizes data ownership and collaboration with business stakeholders in a hybrid setting. The position requires a data management background, experience with metadata and data quality tools, and strong ability to translate analyses into actionable insights.