Hybrid Senior Account Director, iLottery Growth

Tech Sales Jobs; Boston (MA); Híbrido; USD 150 000 - 210 000; Tempo integral

Resumo da oferta

Aristocrat is seeking a Senior Account Director to lead account management across North America for the iLottery program. You will direct a team of Senior Account Managers, drive customer success, and ensure contractual compliance in a regulated environment.

You will partner with legal, finance, product, and marketing to align offerings with client goals, identify growth opportunities, and report on account health to executives.

Qualificações

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 15+ years of experience in account management or customer success or operations leadership.
• 5+ years in the iLottery or gaming industry with oversight of Lottery partnerships.
• Proven ability to lead large teams and manage complex customer relationships.
• Willingness to travel across North America.
• Strong negotiation, communication, and contract management skills.
• Familiarity with government/public sector clients and regulatory environments.

Responsabilidades

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
• Establish clear goals, benchmarks, and performance metrics aligned with business objectives.
• Develop a culture of accountability, collaboration, and continuous improvement.
• Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
• Drive strategic alignment between customer goals and internal delivery capabilities.
• Oversee the development and execution of joint success plans with customers.
• Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
• Monitor and improve service level performance, issue resolution, and customer satisfaction.
• Lead cross-functional initiatives to optimize account operations and support scalability.
• Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
• Partner with legal and finance teams to handle risk and ensure contractual integrity.
• Analyze market trends and customer feedback to inform strategic decisions.
• Find opportunities for expansion, upsell, and innovation within existing accounts.
• Collaborate with product and marketing teams to align offerings with customer needs.
• Provide regular updates to executive leadership on account health, risks, and opportunities.
• Deliver actionable insights based on performance data, customer feedback, and market intelligence.

Conhecimentos

Leadership & Team Management

Strategic thinking

Negotiation

Communication skills

Executive presence

Customer relationship management

Contract management

Formação académica

Bachelor’s degree in Business/Marketing or related field

MBA

Descrição da oferta de emprego

Aristocrat is seeking a Senior Account Director to lead account management across North America for the iLottery program. You will direct a team of Senior Account Managers, drive customer success, and ensure contractual compliance in a regulated environment.

You will partner with legal, finance, product, and marketing to align offerings with client goals, identify growth opportunities, and report on account health to executives.