Senior Director of Strategic Accounts & Growth

Aristocrat Leisure; Boston (MA); Presencial; USD 150 000 - 230 000; Tempo integral

Resumo da oferta

Aristocrat Leisure is seeking a Senior Account Director in North America to lead strategic account management for the iLottery program. You will mentor Senior Account Managers, drive customer success, and ensure contract compliance across a portfolio of key accounts.

The role requires deep client leadership, executive presence, and cross-functional collaboration in a regulated environment. You will partner with product, legal, and finance to optimize service delivery, pursue growth

Qualificações

• 15+ years in account management, customer success, or operations leadership.
• 5+ years overseeing iLottery or gaming partnerships.
• Proven ability to lead large teams and complex relationships.
• Strong negotiation and communication skills.
• Experience with contract management, SLAs, and regulatory environments.
• Willingness to travel across North America.

Responsabilidades

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
• Drive strategic alignment between customer goals and internal delivery capabilities.
• Oversee development and execution of joint success plans with customers.
• Ensure delivery of services and fulfillment of contractual obligations.
• Analyze market trends and customer feedback to inform strategy and expansion opportunities.
• Provide regular updates to executive leadership on account health and risks.

Conhecimentos

Leadership

Strategic thinking

Negotiation

Communication

Cross-functional

Executive presence

Formação académica

Bachelor's in Business or Marketing

MBA preferred

Descrição da oferta de emprego

Aristocrat Leisure is seeking a Senior Account Director in North America to lead strategic account management for the iLottery program. You will mentor Senior Account Managers, drive customer success, and ensure contract compliance across a portfolio of key accounts.

The role requires deep client leadership, executive presence, and cross-functional collaboration in a regulated environment. You will partner with product, legal, and finance to optimize service delivery, pursue growth