Senior Account Director

Tech Sales Jobs; Boston (MA); Hybride; USD 150 000 - 210 000; Plein temps

Résumé du poste

Aristocrat is seeking a Senior Account Director to lead account management across North America for the iLottery program. You will direct a team of Senior Account Managers, drive customer success, and ensure contractual compliance in a regulated environment.

You will partner with legal, finance, product, and marketing to align offerings with client goals, identify growth opportunities, and report on account health to executives.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 15+ years of experience in account management or customer success or operations leadership.
• 5+ years in the iLottery or gaming industry with oversight of Lottery partnerships.
• Proven ability to lead large teams and manage complex customer relationships.
• Willingness to travel across North America.
• Strong negotiation, communication, and contract management skills.
• Familiarity with government/public sector clients and regulatory environments.

Responsabilités

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
• Establish clear goals, benchmarks, and performance metrics aligned with business objectives.
• Develop a culture of accountability, collaboration, and continuous improvement.
• Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
• Drive strategic alignment between customer goals and internal delivery capabilities.
• Oversee the development and execution of joint success plans with customers.
• Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
• Monitor and improve service level performance, issue resolution, and customer satisfaction.
• Lead cross-functional initiatives to optimize account operations and support scalability.
• Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
• Partner with legal and finance teams to handle risk and ensure contractual integrity.
• Analyze market trends and customer feedback to inform strategic decisions.
• Find opportunities for expansion, upsell, and innovation within existing accounts.
• Collaborate with product and marketing teams to align offerings with customer needs.
• Provide regular updates to executive leadership on account health, risks, and opportunities.
• Deliver actionable insights based on performance data, customer feedback, and market intelligence.

Connaissances

Leadership & Team Management

Strategic thinking

Negotiation

Communication skills

Executive presence

Customer relationship management

Contract management

Formation

Bachelor’s degree in Business/Marketing or related field

MBA

Description du poste

Location: Boston, MA, US

Remote Type: Hybrid

Time Type: Full time

Job Description

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.

What You'll Do

Leadership & Team Management

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
• Establish clear goals, benchmarks, and performance metrics aligned with business objectives.
• Develop a culture of accountability, collaboration, and continuous improvement.

Strategic Customer Success

• Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
• Drive strategic alignment between customer goals and internal delivery capabilities.
• Oversee the development and execution of joint success plans with customers.

Operational Oversight

• Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
• Monitor and improve service level performance, issue resolution, and customer satisfaction.
• Lead cross-functional initiatives to optimize account operations and support scalability.

Contract & Compliance Management

• Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
• Partner with legal and finance teams to handle risk and ensure contractual integrity.

Market Strategy & Growth

• Analyze market trends and customer feedback to inform strategic decisions.
• Find opportunities for expansion, upsell, and innovation within existing accounts.
• Collaborate with product and marketing teams to align offerings with customer needs.

Executive Reporting & Insights

• Provide regular updates to executive leadership on account health, risks, and opportunities.
• Deliver actionable insights based on performance data, customer feedback, and market intelligence.

What We're Looking For

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 15+ years of experience in account management, customer success, or operations leadership.
• 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.
• Consistent record of leading large teams and handling complex customer relationships.
• Strong critical thinking, negotiation, and communication skills.
• Deep understanding of contract management, SLAs, and regulatory environments.
• Ability to travel as needed across North America.
• Executive presence with the ability to influence senior partners.
• Passion for customer success and operational excellence.
• Experience working with government or public sector clients.
• Familiarity with digital gaming platforms and emerging technologies.

This job description may have been reviewed and enhanced usingAI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.