Senior Account Director

Aristocrat Leisure; Boston (MA); In loco; USD 150.000 - 230.000; Tempo pieno

Descrizione del lavoro

Aristocrat Leisure is seeking a Senior Account Director in North America to lead strategic account management for the iLottery program. You will mentor Senior Account Managers, drive customer success, and ensure contract compliance across a portfolio of key accounts.

The role requires deep client leadership, executive presence, and cross-functional collaboration in a regulated environment. You will partner with product, legal, and finance to optimize service delivery, pursue growth

Competenze

• 15+ years in account management, customer success, or operations leadership.
• 5+ years overseeing iLottery or gaming partnerships.
• Proven ability to lead large teams and complex relationships.
• Strong negotiation and communication skills.
• Experience with contract management, SLAs, and regulatory environments.
• Willingness to travel across North America.

Mansioni

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
• Drive strategic alignment between customer goals and internal delivery capabilities.
• Oversee development and execution of joint success plans with customers.
• Ensure delivery of services and fulfillment of contractual obligations.
• Analyze market trends and customer feedback to inform strategy and expansion opportunities.
• Provide regular updates to executive leadership on account health and risks.

Conoscenze

Leadership

Strategic thinking

Negotiation

Communication

Cross-functional

Executive presence

Formazione

Bachelor's in Business or Marketing

MBA preferred

Descrizione del lavoro

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.What You'll DoLeadership & Team ManagementLead, mentor, and develop a high-performing team of Senior Account Managers across North America.Establish clear goals, benchmarks, and performance metrics aligned with business objectives.Develop a culture of accountability, collaboration, and continuous improvement.Strategic Customer SuccessServe as the executive sponsor for key iLottery accounts and vendor partnerships.Drive strategic alignment between customer goals and internal delivery capabilities.Oversee the development and execution of joint success plans with customers.Operational OversightEnsure consistent delivery of services and fulfillment of contractual obligations across all accounts.Monitor and improve service level performance, issue resolution, and customer satisfaction.Lead cross-functional initiatives to optimize account operations and support scalability.Contract & Compliance ManagementBe responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.Partner with legal and finance teams to handle risk and ensure contractual integrity.Market Strategy & GrowthAnalyze market trends and customer feedback to inform strategic decisions.Find opportunities for expansion, upsell, and innovation within existing accounts.Collaborate with product and marketing teams to align offerings with customer needs.Executive Reporting & InsightsProvide regular updates to executive leadership on account health, risks, and opportunities.Deliver actionable insights based on performance data, customer feedback, and market intelligence.What We're Looking ForBachelor’s degree in Business, Marketing, or related field; MBA preferred.15+ years of experience in account management, customer success, or operations leadership.5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.Consistent record of leading large teams and handling complex customer relationships.Strong critical thinking, negotiation, and communication skills.Deep understanding of contract management, SLAs, and regulatory environments.Ability to travel as needed across North America.Executive presence with the ability to influence senior partners.Passion for customer success and operational excellence.Experience working with government or public sector clients.Familiarity with digital gaming platforms and emerging technologies.This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.Compensation PhilosophyWe offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.Specific details about compensation and benefits for this position will be discussed during the recruitment process.