Hybrid Scheduling Specialist

PTR Global; Harrisburg (Dauphin County); Hybrid; USD 35,817 - 38,572; Part time

Job summary

PTR Global in Harrisburg, PA area is seeking a contract-based Scheduler/Coordinator to serve as the central contact for customer calls and emails. You will address questions, coordinate with schedulers, log communications, and assist in the job scheduling process in a hybrid office environment.

Key duties include guiding customers on pre-job requirements, scheduling appointments, and maintaining weekly communication logs.

Responsibilities

• Serve as central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in WO close out
• Investigate property damage claims and schedule work if client liability is determined

Job description

PTR Global in Harrisburg, PA area is seeking a contract-based Scheduler/Coordinator to serve as the central contact for customer calls and emails. You will address questions, coordinate with schedulers, log communications, and assist in the job scheduling process in a hybrid office environment.

Key duties include guiding customers on pre-job requirements, scheduling appointments, and maintaining weekly communication logs.