Scheduling Assistant (Customer Support)

PTR Global; Harrisburg (Dauphin County); Hybrid; USD 35,817 - 38,572; Part time

Job summary

PTR Global in Harrisburg, PA area is seeking a contract-based Scheduler/Coordinator to serve as the central contact for customer calls and emails. You will address questions, coordinate with schedulers, log communications, and assist in the job scheduling process in a hybrid office environment.

Key duties include guiding customers on pre-job requirements, scheduling appointments, and maintaining weekly communication logs.

Responsibilities

• Serve as central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in WO close out
• Investigate property damage claims and schedule work if client liability is determined

Job description

Location: Harrisburg PA/Allentown, PA

Duration: Contract- 12 months with possibility of extending

Pay Range: $26.00-$28.00

Job ID: 178523

Job Description

• Serve as central point of contact for all incoming customer calls/emails
• Address customer questions/concerns as much as possible
• Delegate to appropriate individual/group if unable to address
• Log customer calls and report out weekly
• Assist schedulers with proactive customer contacts throughout job scheduling process
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
• Schedule customer appointments, issue reminders/confirmations
• Maintain log of all communications to report out weekly
• Provide other scheduler assistance as needed
• Assist in processing bundled job cards
• Remove job holds once verified
• Create IVR appointments
• Assist in WO close out
• Investigate property damage claims and schedule work if client liability is determined

Note

*This is not a driving role*

Callout

This is a Hybrid role - three days office a week.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]