Hybrid Scheduling & Cell Logistics Specialist

Spectraforce Technologies, Inc.; Seattle (WA); Hybrid; USD 39,000 - 50,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks a Specialist, Scheduling and Cell Logistics in Seattle, WA. The role schedules and monitors treatment timelines for autologous cellular products, serving as the main contact for patient scheduling at client centers.

The position is office-based in Seattle with 60% in-office attendance; remote work from home is allowed with a suitable setup. Occasional holiday support is required.

Qualifications

• Bachelor's degree or 3 years of work experience.
• Experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain is preferred.

Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites.
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites.
• Troubleshoot and develop plans of action for issues throughout the patient journey.
• Interact with internal and external stakeholders over the phone and email.
• Ensure a positive end-to-end customer experience.
• Execute exception processes such as product returns, product replacements, and out of spec product.
• Input and maintain transactional data related to patient schedules within a scheduling system.
• Train treatment sites on patient scheduling processes as assigned.
• Document feedback from customers and partners as received.
• Create and maintain master data in account management system.
• Lead meetings with commercial matrix teams.
• Raise escalations and execute as assigned.
• Track assigned account health and provide insights into trends.
• Comply with applicable SOPs, work practices, and other documentation.

Skills

Customer service

Call center operations

Account management

Logistics

Supply chain

Ownership

Education

Bachelor's degree

3 years work experience

Job description

Spectraforce Technologies, Inc. seeks a Specialist, Scheduling and Cell Logistics in Seattle, WA. The role schedules and monitors treatment timelines for autologous cellular products, serving as the main contact for patient scheduling at client centers.

The position is office-based in Seattle with 60% in-office attendance; remote work from home is allowed with a suitable setup. Occasional holiday support is required.