Scheduling & Cell Logistics Operations Specialist

TechDigital Group; Seattle (WA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to manage patient treatment schedules for innovative cellular therapies. This role involves monitoring logistics, resolving operational issues, and ensuring a seamless customer experience. The ideal candidate will thrive in a dynamic environment, balancing independent work with collaboration across teams. With a focus on customer service and problem-solving, you will play a crucial role in supporting the delivery of life-changing therapies. If you're passionate about making a difference and excel in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or 3 years of relevant work experience required.
• Experience in customer service, logistics, or call center operations preferred.

Responsibilities

• Monitor patient treatment schedules and resolve operational issues.
• Act as primary contact for scheduling with various logistics partners.
• Ensure a positive end-to-end customer experience and document feedback.

Skills

Customer Service Experience

Call Center Operations

Logistics

Salesforce

Problem Solving

Cross-Functional Collaboration

Education

Bachelor's Degree

3 Years of Work Experience

Tools

Client's Scheduling System

Job description

An established industry player is seeking an Operations Specialist to manage patient treatment schedules for innovative cellular therapies. This role involves monitoring logistics, resolving operational issues, and ensuring a seamless customer experience. The ideal candidate will thrive in a dynamic environment, balancing independent work with collaboration across teams. With a focus on customer service and problem-solving, you will play a crucial role in supporting the delivery of life-changing therapies. If you're passionate about making a difference and excel in a fast-paced setting, this opportunity is perfect for you.