Scheduling & Cell Logistics Operations Specialist

TechDigital Group; Seattle (WA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to manage patient treatment schedules for innovative cellular therapies. This role involves monitoring logistics, resolving operational issues, and ensuring a seamless customer experience. The ideal candidate will thrive in a dynamic environment, balancing independent work with collaboration across teams. With a focus on customer service and problem-solving, you will play a crucial role in supporting the delivery of life-changing therapies. If you're passionate about making a difference and excel in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or 3 years of relevant work experience required.
• Experience in customer service, logistics, or call center operations preferred.

Responsibilities

• Monitor patient treatment schedules and resolve operational issues.
• Act as primary contact for scheduling with various logistics partners.
• Ensure a positive end-to-end customer experience and document feedback.

Skills

Customer Service Experience

Call Center Operations

Logistics

Salesforce

Problem Solving

Cross-Functional Collaboration

Education

Bachelor's Degree

3 Years of Work Experience

Tools

Client's Scheduling System

Job description

Years of Experience

• 10+ years of relevant experience in designing, architecting, and implementing PAM and EPM solutions across complex enterprise environments.

General Description

• Serve as the subject matter expert for Privileged Access Management (PAM), providing architecture guidance and best practices across CyberArk platforms.
• Partner with business, security, infrastructure, and application teams to assess privileged access risks, define PAM roadmaps, and deliver secure, scalable solutions aligned with organizational objectives.
• Evaluate existing PAM and identity security environments, recommend modernization and optimization strategies, and drive adoption of industry-leading privileged access controls.
• Lead client-facing discussions, workshops, and design reviews with US-based stakeholders, translating business and compliance requirements into effective PAM solutions.
• Provide governance, operational oversight, and lifecycle management for PAM platforms, including continuous improvement, upgrade planning, troubleshooting, documentation, and adherence to security and regulatory standards.

Technical Requirements

• Creating and implementing strategies for managing privileged access using CyberArk, designing PAM solutions, and ensuring the secure storage, management, and retrieval of sensitive credentials in enterprise environments.
• Developing and enforcing security policies, access controls, and privileged access management procedures using CyberArk capabilities to mitigate security risks and support compliance requirements.
• Design secure and scalable CyberArk PAM solutions, creating High-Level Designs (HLDs) and Low-Level Designs (LLDs) for cloud, on-premises, and hybrid environments while working closely with US-based stakeholders.
• Implement, oversee, and document high-level and low-level designs for CyberArk deployments, defining PAM strategies aligned with business, security, and regulatory requirements.
• Collaborate with automation SPOCs, application teams, and onsite stakeholders to build, test, and optimize PAM-related automation solutions.
• Design, deploy, and support high-performance, highly available CyberArk PAM environments with large-scale target endpoints, creating workflows, custom connectors, policies, and integrations.
• Should be capable of deploying, installing, and configuring CyberArk components (Vault, CPM, PVWA, PSM, PSMP, AIM/CCP) as per client requirements.
• Develop custom plugins, integrations, and connectors for CyberArk CPM/PSM Password Safe/PRA components, as required.
• Hands-on experience or knowledge in configuring CyberArk PTA, Endpoint Privilege Management (EPM) and privileged access monitoring capabilities.
• Integrating various platforms with CyberArk, including Windows, UNIX/Linux, databases, network devices, SSH keys, cloud platforms, SAP, and enterprise applications.
• Creating and managing Safes, platforms, owners, vault policies, asset groups, account management policies, and access controls within CyberArk environments.
• Should be familiar with CyberArk Password Upload Utility, PACLI, REST APIs, and corresponding administration, onboarding, and integration utilities/tools.
• Experience in integrating CyberArk solutions with LDAP/Active Directory, SIEM, SNMP, MFA, and other identity and access management systems.
• Strong scripting skills using PowerShell, Python, Shell scripting, or APIs to automate tasks, develop integrations, and customize CyberArk solutions.
• Knowledge of regulatory requirements and industry standards related to privileged access management, including NIST, CIS, SOX, PCI-DSS, HIPAA, and GDPR.
• Experience with security monitoring tools and integrating CyberArk with Security Information and Event Management (SIEM) platforms; ability to support client workshops, design discussions, and solution reviews in an onsite US-facing environment.

Soft Skills

• Excellent Verbal and written communication skills in English.
• Ability to present solutions to clients in person and remotely if needed.
• Good documentation skills that will enable creation of design documents for the technical solutions proposed.
• Excellent problem-solving skills.
• Good collaboration skills in working with virtual and distributed teams.

Certifications

• Good to have relevant PAM certifications such as:
• CyberArk Certified Delivery Engineer (CDE)
• CyberArk Certified Defender (CCD)
• CyberArk Certified Sentry (CCS)
• CyberArk Certified Client (CCG)
• CISSP (Certified Information Systems Security Professional)
• Educational Qualifications
• University degree in IT or/and IT Security