Patient Scheduling & Logistics Specialist

TSR Consulting, Inc.; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

TSR Consulting is seeking a Scheduling and Cell Logistics Specialist in Seattle, WA to coordinate patient treatment schedules, support treatment sites, and ensure a seamless end-to-end customer experience. The ideal candidate will have experience in customer service, patient services, call center operations, account management, logistics, or supply chain.

This role emphasizes scheduling coordination, data accuracy, stakeholder communication, and adherence to SOPs within a healthcare setting.

Qualifications

• Bachelor's degree or 3 years of relevant work experience.
• Experience in customer service, patient services, call center operations, account management, logistics, or supply chain.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage challenging situations, de-escalate concerns, and maintain data accuracy.
• Healthcare or biopharma scheduling and logistics experience is preferred.

Responsibilities

• Coordinate and maintain patient treatment schedules with treatment and manufacturing sites.
• Serve as the primary point of contact for assigned treatment sites.
• Resolve scheduling issues and manage escalations throughout the patient journey.
• Communicate with internal and external stakeholders via phone and email.
• Maintain accurate scheduling, transactional, and account management data.
• Support scheduling portals, train treatment sites, and document customer feedback.
• Coordinate product returns, replacements, and exception-handling processes.
• Follow established SOPs and maintain accurate documentation.

Skills

Customer service

Scheduling

Logistics

Communication

Problem-solving

Healthcare scheduling

Education

Bachelor's degree

3 years of relevant work experience

Job description

TSR Consulting is seeking a Scheduling and Cell Logistics Specialist in Seattle, WA to coordinate patient treatment schedules, support treatment sites, and ensure a seamless end-to-end customer experience. The ideal candidate will have experience in customer service, patient services, call center operations, account management, logistics, or supply chain.

This role emphasizes scheduling coordination, data accuracy, stakeholder communication, and adherence to SOPs within a healthcare setting.